NFS Hospitality

16/10/2025

✨ The art of great service is changing.

In this episode of Hospitality Horizons, Luis Desouza and William Connors discuss how guest experiences have evolved:

👨‍🍳 From long-serving, expert staff to teams with less experience

📱 How technology is filling the gap to deliver consistent service

🤝 Using guest data to bring back the personal touch

Today’s hospitality teams may be smaller but with the right systems, they can still create experiences that make every guest feel recognised.

🎥 Watch now as we explore how technology is redefining hospitality service.

24/09/2025

🚀 Growing from 10 to 50+ sites is a huge milestone for any hospitality brand - but it comes with serious challenges.

In this episode of Hospitality Horizons, Luis Desouza and William Connors discuss:

✅ How rapid site expansion can dilute guest experience
✅ Why local market research is critical
✅ The operational strain of replicating complex menus across multiple kitchens

The solution? Building the right frameworks and systems to support sustainable growth.

🎥 Watch now and see how leading operators can expand without losing their edge.

17/09/2025

Hospitality operators face growing challenges - from rising costs to staff shortages and policy uncertainty.

In this video, Luis Desouza (Chairman, NFS Hospitality) and William Connors (Hospitality Technology Expert) show how the right tech can make the difference:

➡️ Faster HR and onboarding
➡️ Stock counts in under an hour
➡️ Smarter operations with less admin

Technology is giving back time - and helping operators focus on what matters most: their guests.

🎥 Watch the video now as part of our Hospitality Tech series.

09/02/2023

It's always great to see a valued client recognised for excellence, so we're delighted to see our epos by NFS Technology clients Satan's Whiskers in East London is officially the top cocktail bar in the UK. What an accolade – and what a great bar! Read all about it in Big Hospitality: https://bit.ly/3RKGYx0

East London’s Satan’s Whiskers has topped this year’s Top 50 Cocktail Bars list.

30/01/2023

In today's competitive restaurant market, customer loyalty is more important than ever. With the rise of online ordering and delivery options, customers have more choices than ever before, making it crucial to provide a memorable, enjoyable and consistent experience to keep them coming back.

With the help of a cutting-edge EPOS system you can encourage customer loyalty and keep them coming back for more. From tracking order history to managing customer preferences and providing reward systems, the tech can help you create the personalised experience they'll love.

Are you ready to take your customer loyalty game to the next level? Check out 5 ways you can use tech to remind them you're the best! https://bit.ly/3GpeSDU

Enhance the guest experience and ensure customer satisfaction with Aloha EPOS Software by NFS. Build a loyal customer base with personalized services.

13/01/2023

Many restaurants are understandably feeling the pinch at the moment. So our latest guide offers tips on one cost you CAN have some control over – your labour costs. Discover how to match staffing to customer demand better with the help of technology: https://bit.ly/3XdpXwT

As restaurants power into 2023, there’s a lot of uncertainty ahead but one thing’s for sure – labour will remain one of your biggest outlays. In today’s competitive market, many restaurants are struggling to simply find (and keep) workers, and pay rates are on the rise like every other cost....

25/12/2022

30/11/2022

It's getting towards that time of year when we review our achievements and examine the learning we'll take ahead into the next 12 months. Because knowledge is a two-way street – we help our workspace and restaurant clients streamline their operations and support their staff and customers with technology, and in return they share their experiences of what's worked best for them.

That's definitely a virtuous circle – and it leads to some genius insights!

We're putting together our 2023 Trends reports now – watch this space – so do tell:

What's the single most important piece of learning YOU would like to share from 2022?

16/11/2022

5 ways restaurant technology grows loyalty:

1. It allows you to provide a truly customised one-to-one journey for your guests, combining data and marketing automation.

2. You can personalise your digital marketing to a customer’s behaviour and connected to their actual guest spend.

3. You can create and deploy omnichannel marketing campaigns in minutes.

4. You can encourage increased order frequency by offering combined services – restaurants who combine online ordering and loyalty programmes together report that order frequency rises by 18%.

5. Loyalty becomes more enticing to customers. A system that integrates epos and customer experience platforms gives them more ways to enrol and provides more promotion types.

Want to find out more? Check out our guide: https://bit.ly/3GpeSDU

30/09/2022

Restaurant owners now have access to frictionless client engagement thanks to an exclusive partnership between NFS and the most advanced digital guest experience platform, Paytronix Systems Inc, in the UK and Ireland.

“The Paytronix platform seamlessly integrates with Aloha, to be able to offer our clients a tool to improve client engagement, grow revenue and be able to get a much better picture on both client spend and preferences,” said Chris Cartmell, Chief Commercial Officer of NFS restaurant technology. Read the full story: https://bit.ly/3BVA00S

Serve customers according to their preference with personalized services using Aloha restaurant EPOS software. Enable an easy dining experience for guests.