16/01/2023
IT Services Support Technician
Hereford Computer Services
Hereford HR4 7RA
Full time £18k-£20K a year
We supply IT support services to home and small businesses in and around Herefordshire and the surrounding counties. The successful applicant will be required to supply 1st and 2nd line IT/helpdesk support to our clients, so a good telephone manner is required. In addition to helpdesk support, there may be site visits so a clean UK driving licence is essential. The position will be offered as a full-time permanent post with hours and pay to be discussed.
It is essential to have a good knowledge of, and ideally experience with, the following: hands-on training will be given to applicants who may need to up-date knowledge base
• Microsoft / Office 365 admin • Office applications including, Word, Excel, Outlook, Sharepoint, Teams • Windows 7/8/10/11 • Team Viewer remote access and monitoring • General helpdesk troubleshooting duties. It is advantageous if you have knowledge or experience with: • Windows server 2012 – current • Domain controller active directory, group policy • Draytek router experience / knowledge • Wired and wireless networks, access points, routers, point to point • VLAN, VPN, Remote access / sites
The successful applicant should • Be able to work independently and as part of a team • Be self motivated and use own initiative • Good attendance and time keeping • Handling telephone calls and prioritising jobs • Good communication skills.
It would be beneficial to also have experience with hardware and software repairs which may include; • Installing Windows • Removing viruses • Upgrading hardware • Replacing faulty components such as, hard disk drives, memory, laptop screens and PSUs • Cloning systems • Troubleshooting, operating systems and software issues • Experience with network cabling and Wifi installations – hands-on training will be given to applicants who may need to up-date knowledge base
Job Type: Full-time Salary: £18,000.00-£20,000.00 per year
Benefits: • On-site parking Schedule: •
Monday to Friday
Work Location: One location
Please call Hereford Computer Services on 01432 700110 (office hours) or Haydn on 07949 813641 for details on how to apply
Closing date: Friday 10th February 2023