07/09/2026
Every year we brace ourselves for September... ๐
September is always the busiest time of year for any Education IT Support Team.
Phones ringing constantly, tickets coming in from the moment term starts and schools needing support getting everything running smoothly.
Our team didn't just get through it, they smashed it. ๐
Here's what the first 4 days of term looked like:
๐ 283 calls handled
๐ซ 509 new support tickets logged
๐ฌ 758 ticket responses sent
And the numbers that really matter:
โก 97% first response SLA met
๐ฏ 96.55% resolution SLA met
The team have worked incredibly hard over the last few days and the results speak for themselves.
Really proud of the whole team. ๐
And we're only 4 days in...