sitehelpdesk.com

15/08/2022

Microsoft will be removing the ability to use Basic authentication in Exchange Online for Exchange ActiveSync (EAS), POP, IMAP and Exchange Web Services (EWS) from 1st October 2022.
They will also be disabling SMTP AUTH in all tenants in which it's not being used.
This decision requires customers to move from apps that use basic authentication to apps that use Modern authentication. (OAuth 2.0 token-based authorization).

We have new releases of our suite of software to accommodate this change. This is a must have upgrade for all customers using Microsoft Exchange Online/Office 365.

Visit our customer support site to download the latest versions.

18/08/2020

We have updated our web site, which we hope you find is easier to navigate and makes what we offer much clearer.

For reliable help desk software, choose the service desk solutions we offer.

13/06/2019

SLAmonitor version 2.6 released to allow the email notification messages to be configured.

All software upgrades are available to download free of charge from our customer support site.

10/02/2019

Brexit will not affect the
trading relationship with our customers (no matter what the outcome is) . “Accepted by 82 participants including the WTO, it eliminates tariffs on a broad range of high technology products including packaged software and computer hardware. Whether cloud-based or sold on physical media, software sales will remain tariff-free. “

18/10/2018

SLAmonitor version 2.5 has now been released. This version enhances the automated scheduled calls process. The upgrade is available to supported customers via our online support portal.

SLAmonitor runs in the background to keep the service levels statistics up to date and sends notifications to help you meet service delivery deadlines. Customers wishing to add this to their helpdesk should contact [email protected] for a free trial.

16/05/2018

Please read our new Privacy Policy to meet the requirements of the General Data Protect Regulation (GDPR) https://sitehelpdesk.com/agreement/online-privacy-statement.html

sitehelpdesk.com Online Privacy Policy and site Ethics .

14/02/2018

Version 8.4 has now been released with something for every one:
• Call Task list workflow with automatic change of assigned Operator and Status.
• Allow script to be displayed as a Form for Operators as well as Users/Customers on new call entry.
• Open calls listing by Service Type and reference to who last updated the call.
• sitehelpdesk-FM Planned Preventative Maintenance (PPM) scheduling.
• sitewebdesk Problem Management features added
• sitehelpdesk-IT and sitewebdesk enhanced Change and Problem Management features including:
o Email notification of new Change Requests
o 8 Additional Change fields with optional formats
o Change 'Type' task lists workflow with automatic Status changes
o Improvements to Change approval process with response monitoring
o End user/customer change management review and logging option
o and more.
Customers with support contracts may download the upgrade from our support site.

10/10/2017

Version 8.4 is in the final pre release stages of coming together. The next release includes Task orientated work flow and major changes to the control of the Change Management process. We would like to thank our customers for their ongoing feedback and contribution to keeping our products focussed on what really matters in the real world.

15/06/2017

EMLmonitor Version 2.0 released. Now with automated and manual email integration into Change Management. Also includes a number of other enhancements requested by our customers. Full release features and free upgrade available from our support site.

06/02/2017

ADImonitor release. A free upgrade for our helpdesk users to automate the integration of user records from Active Directory. Import user records while you sleep.

20/09/2016

No more java plug-in