nooQ Golf

18/12/2023

Middlesex Golf's transformation to nooQ Golf & Golf Genius
Read more on how Middlesex now have more modern, professional site that's easier to update. Not only that user time on pages is up by 9 times.

23/08/2023

How WLGC Automated Group Outing Bookings

If you're a golf club looking to streamline group bookings for golf outings, look no further for how we helped West Lothian Golf Club automated online diary bookings for group outings.

If you're a golf club looking to streamline group bookings for golf outings, look no further for how we helped West Lothian Golf Club automated online diary bookings for group outings.

22/08/2023

Norfolk Leads The Way

Norfolk Golf Union leads the way in adopting new nooQ Golf website with full integration to Golf Genius for live scoring.

Norfolk Golf Union leads the way in adopting new nooQ Golf website with full integration to Golf Genius for live scoring.

20/08/2023

Norfolk Leads The Way

Check out our case study on how we helped Norfolk Golf Union with a new web-site in 7 days

Norfolk Golf Union leads the way in adopting new nooQ Golf website with full integration to Golf Genius for live scoring.

24/05/2023

Is there a better course in Scotland than this?

The challenge is to come up with a golf course using your favourite hole.

It has to match its hole number on the course it is located on.

Without using any course that has staged The Open Championship.

We think this would be epic! What do you think? Any holes you would change?

The challenge is to come up with a golf course using your favourite hole.It has to match its hole number on the course it is located on.Without using any course that has staged The Open Championship.We think this would be epic! What do you think? Any holes you would change?

15/05/2023

How To Process 89% Renewals In 3 Weeks​

How Doncaster automated the vast majority of memberships. With new donations capability we helped Doncaster raise over £5000 for their Junior Foundation

How Doncaster automated the vast majority of memberships. With new donations capability we helped Doncaster raise over £5000 for their Junior Foundation

08/05/2023

Cathkin Braes unveils how they increased Club v1 automation to make taking care of their club's 900+ members easier than ever!

Our latest case study with Cathkin Braes who have over 900 members & healthy waiting list shows how we increased Club v1 usage and automation. Read on how their newly implemented membership system, which has revolutionized the way the golf club operates.

Our latest case study with Cathkin Braes who have over 900 members & healthy waiting list shows how we increased Club v1 usage and automation. Read on how their newly implemented membership system, which has revolutionized the way the golf club operates.

08/11/2022

Worried about renewing memberships and keeping track of payments?

We automate the entire process so you can focus on your club and its members. No more data entry or spreadsheets - we take care of everything for you. Plus, our billing and accounting systems are the most comprehensive in the market.

Two clubs we work with, we found they were owed £58k they didn’t know was owed to them due to how difficult it is to use their club member systems reporting.

Keep your club running smoothly with our Membership Management. You’ll never have to worry about renewals again.

Sign up today for a free trial and see how our software can help your golf club run more efficiently!

Take your club to top of the leaderboard make it simpler to manage & reconcile payments We’ve spent decades delivering automated financial applications with rules applied for payments, reconciliation and reporting to banks and retailers. Now you can apply our expertise to running your club much mo...

30/09/2022

How Much Did St Ives Recover Thousands?


Reduced FCA Regulations, Interest Payments & Direct Debit Float
admin overhead down to under one hour per month
“
The nooQ payment system has enabled us to efficiently manage the renewal process not only at the ‘renewal date’ but also every month on a rolling basis. We spend less than an hour a month now managing all bills and payments with nooQ automating raising and sending bills with attached payment solutions, applying payments as received and automating overdue account chases.

As well as reducing management time it has improved our accuracy. I am now confident in giving the Board accurate up to date numbers. I can also reassure them that bills are sent and debtors managed according to our system without anyone falling through the net. As well as chasing the overdue payments, nooQ will automatically restrict members access to card balances and tee bookings if they fall a month in arrears and flag this up to me. That allows us to automate our credit management system at a time where there is a possibility of a significant increase in members who pay monthly considering their options.
There is also the added benefit of having our updates reconciled automatically from Club v1 into our accounting package Quickbooks. We now have all nominal level categories aggregated accurately for all charge items from Club v1 uploaded in minutes for our accounts.
”

One other key benefit it that nooQ Golf allows us to offer recurring card payments or Direct Debits without having to charge the end user (member) interest and fees but also without the club taking on the burden of FCA regulations.

This is a huge benefit to our members and through the integration with Club V1 it happens without any intervention from staff on a monthly basis.
As well as reducing management time it has improved our accuracy. We now fully trust the financial reports we present to the board.

Thomas Munt. General Manager. St Ives Golf Club



Making it simpler to Focus On Overdue Bills
uncovering what you didn't know you were still owed
It's a nice feeling like putting on a jacket you've not worn for a while and finding money in the pocket.
Many clubs struggle with their club management systems reporting, so when we showed St Ives they were owed thousands, that puts a smile on any club manager's face.
We are very adept in finding things in data that weren't easy to find before.
So it makes the business case pretty simple when we can make it more obvious & accurate what you are owed . Our solution more than paid for itself in the first month.
Experience Using nooQ Golf
technical, business & regulatory experience
“
nooQ Golf has taken managing membership renewals to a new level by automating all of the elements that were previously reliant on time consuming and inaccurate human intervention. As well as sending the bills and flagging up any errors in those bills, it has a simple click through solution to allow members to make payments. It then automatically applies those payments to Club v1.
This is further enhanced by a simple but comprehensive reporting system for under payments or non payments. I can instantly see who owes what and I can send or resend the bills to get them up to date.
David and Graeme have been a pleasure to work with so far. They understand not only the technical and programming side of the business but also the regulatory elements that can be so complex for a golf club to manage when offering different payment solutions.
They have readily made adjustments to the system and our interaction with it to ensure it provides everything we need in a user-friendly interface.
”
Challenges of Reconciliation
how we used to do it previously
“
50% of renewals were managed through the Club V1 database at a set date in July. The remaining 50% were monthly on the anniversary of their joining.
We used the built in system in Club V1 to change prices, raise bills and email the bills to members. This worked relatively well to send the bills but if failed to highlight any errors on the bill and led to complicated reconciliations upon receipt of payment. We had to manually reconcile a number of payment solutions (Direct Debit, Bank transfer, Card in the shop, cheques etc.). This complex reconciliation meant that staying on top of payments received and more importantly payments not received was a slow process and prone to human error.
”
Fancy playing more golf every month?
Get in touch to see how much you can save


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07/09/2022

Taking card payments over the phone? Here's how to do it securely & be PCI Compliant
How to avoid cardholder not present risks
However, for many golf clubs and pro shops debit & credit card payment security is an issue when taking orders over the phone or via email. A May 2020 report stated 55% of credit card purchases took place via card not present (CNP) transactions. Unfortunately, this increasing trend has also resulted in more CNP fraud.
Most golf clubs still take payment details over the telephone. It is hard not to, as easier solutions have not been available.
Did you know risks
PCI security
challenges
how you can mitigate and avoid it
We've developed automated telephone system to handle payments over the phone, securely and fully PCI compliant that also interacts and updates you member management system. That means members can call a dedicated number, we will securely verify they are who they say they are, take payment and update their account without any back office effort.
What is a card-not-present transaction?
A card-not-present (CNP) transaction occurs when neither the cardholder nor the debit/credit card is physically present at the time of the transaction. It’s most common for orders that happen remotely — over the phone or by internet, or email.

A transaction is only considered to be “card present” if payment details are captured in person, at the time of the sale.
Protecting cardholder data

Debit & credit card fraud remains a major problem that costs merchants, consumers, and financial institutions billions of dollars every year. Many factors are involved in protecting cardholder data, and the risks are different for card present and card not present transactions.

While chip-enabled EMV cards have largely delivered on their security promises for card present fraud, chip cards don’t have the same effect on fraud that occurs on card not present transactions.

When cardholder data is stolen, there may be an immediate financial loss, compliance failures may result in fines, and a company’s brand can be seriously tarnished in the eyes of customers – sometimes beyond repair.
Card-not-present (CNP) fraud
As more and more consumers choose the convenience of buying online over traditional brick-and-mortar retailers, CNP fraud continues to become a larger problem.

CNP fraud has risen sharply during the COVID-19 pandemic. CNP statistics show that it is THE major source of card fraud by far.

Payment Card Industry Data Security Standard (PCI-DSS)

The Payment Card Industry Data Security Standard (PCI DSS) stipulates that companies should have systems in place to safeguard the credit and debit card details of customers.

The PCI Data Security Standards provides a good overview for protecting cardholder data (see #7 for detailed information on PCI).

The ultimate CNP fraud Protection MEANS finding the right payment partner. nooQ Golf we have been advising banks, retailers for years on PCI-DSS and fraud systems which we have not only industry regulations, knowledge we know the systems and processes which can help your business improve customer experience and reduce the risk of fraud.
How nooQ Golf Solves PCI Compliance
Data Breach Prevention: Remove cardholder data access from your organization preventing data breaches.

Safe: Level 1 PCI compliant solution that bolts onto an organization’s existing processes enabling them to take compliant payments over the phone for card payments.

Savings: Eliminates expensive infrastructure costs, cumbersome processes and auditing required to maintain PCI compliance when done internally.

Efficient: Auto-attendant eliminates the need for agents to take payments over the phone. Telephony integration can reduce the amount of time required for agents to stay on the line with the customer by up to 3 minutes/call by transferring the customer into the auto-attendant.

Flexible: Agents can stay on a call during the payment process if desired to ensure customer completes the payment process.

Compliant: DTMF tones are muted so credit card information isn’t heard by a live agent or heard on a recorded call.

Convenient: Provides the 24% of customers who don’t pay online the ability to make a secure payment that makes it simple to reconcile automatically & electronically.

Agnostic: Can be integrated with any Merchant Services Provider and all golf billing management systems, accounting and reporting systems.
Implemented in Days
Our secure, cloud hosted systems can be implemented in days on your existing web-site and membership systems, allowing you to focus on running your golf club with less headache, reduced fraud risk and more peace of mind.


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