SoftTrain Cloud

25/03/2026

🚀 New Feature Alert! 🚀

We’re excited to announce that the Shift Pattern feature is now live on our Dynamic Wallboard! 📊

Keep track of your calls like never before with easy-to-read tiles showing:

✅ Current Shift
✅ Total Today
✅ Breakdown for each Shift

Check out the screenshot below to see it in action! 👇

17/03/2026

🚀 New Feature Release: Wildix Telephony Integration for Reapit

At SoftTrain Cloud, we’re excited to introduce powerful new enhancements to our Wildix Telephony integration with Reapit, designed to make communication smoother, smarter, and more efficient for estate agency teams.

✨ What’s new:

🎨 Contact-Type Avatar Colours
Instantly identify who you’re speaking with using colour-coded avatars for Vendors, Landlords, Tenancies, and Applicants.

📞 Call Hang-Up Cause Identification
Quickly see why a call ended, helping teams diagnose issues and improve call handling.

💻 Auto-Start Desktop Client
Option to automatically launch the client when your computer boots, so you’re always ready to take calls.

🔗 Auto-Connect to PBX
Seamless connection to your PBX when the client starts — no manual enabling required.

🎧 Preferred Device Selection
Working with multiple telephony devices? Choose your preferred device for a smoother calling experience.

🤖 AI Call Summary & Transcript Logging
Automatically generate AI summaries and transcripts of calls and log them directly against properties in Reapit.

👥 Transferred Call Identification
See exactly which colleague transferred a call to you for better internal visibility.

These updates are all about saving time, improving call insights, and giving your team better visibility into every interaction.

📩 Want to see these features in action? Get in touch with the SoftTrain Cloud team today.

02/03/2026

✨ New Features Are Live in Our Portal! ✨

We’re excited to roll out powerful enhancements designed to give you deeper insight and more flexibility:

📊 Dynamic Wallboard

- Visual Call Distribution Map for instant call flow visibility

- Tag Breakdown List to quickly understand call categorisation

- New x-bees iframe support for smoother integrations

https://www.softtrain.co.uk/wildix-dynamic-wallboards

📈 Enhanced Analytics

- Queue time & hold time now available for clearer performance tracking

- Optional override for itemised call legs, giving you more control over reporting

https://www.softtrain.co.uk/analytics

Log in to explore what’s new and see how these updates can help you work smarter and faster. 💡

04/02/2026

📅 New CRM Integrations – Monthly Update

Just a quick update to share the CRM tools we’ve developed (or are currently developing) this month, complete with product pages and short videos showing each integration in action.

Hopefully of interest to our partners and customers 👇

🔹 Clio
Legal practice management CRM helping law firms manage cases, clients and billing.
👉 https://www.softtrain.co.uk/crm-integration-clio-wildix

🔹 Jira
Project and issue tracking with CRM functionality for customer support and software development teams.
👉 https://www.softtrain.co.uk/crm-integration-jira-wildix

🔹 Gorgias
E-commerce focused CRM bringing email, chat and social support into one place.
👉 https://www.softtrain.co.uk/crm-integration-gorgias-wildix

🔹 Sage 200
A powerful ERP and CRM solution for mid-sized businesses managing finance, operations and customer relationships.
👉 https://www.softtrain.co.uk/crm-integration-sage200-wildix

🔹 Firefish
Recruitment marketing CRM combining ATS, candidate engagement and employer branding.
👉 https://www.softtrain.co.uk/crm-integration-firefish-wildix

🔹 Bullhorn
Market-leading CRM for staffing and recruitment teams to manage candidates and clients efficiently.
👉 https://www.softtrain.co.uk/crm-integration-bullhorn-wildix

30/01/2026

🚀 Wildix + Street, Reapit & Loop — Fully Integrated!

We’ve just launched the next evolution in estate agency workflow 🚀 — Wildix integrated with Street, Reapit and Loop so your team can communicate smarter, faster and with complete context directly from your CRM.

📞 What you get:
✔️ Instant Screen-Pop showing caller & property details
✔️ Click-to-Call from CRM with one tap
✔️ Seamless Call Logging into your CRM
✔️ Effortless Transfer & Forward with full history
✔️ Faster, more personalised customer service

No more switching between systems — everything you need to handle applicant, vendor and landlord calls is right where you work. 🙌

💡 Whether it’s Street property info, Reapit CRM records, or Loop contact data — get context before you answer the call. Same phone system. Same CRM. One seamless experience.

👉 Want to see it in action?

https://www.softtrain.co.uk/crm-integration-estate-agency-wildix

07/11/2025

🚀 Portal Release – 7 Nov 2025: What’s New

We’re excited to bring you the latest updates designed to make your analytics and wallboard experience even smarter and faster! ⚡

✨ New Features & Improvements

📈 Analytics
---------------------------------
- 🌍 Support for timezone selection – view reports in your local time with ease.

- 🔍 Auto-complete filtering for extensions – find exactly what you need, faster.

-⚡ Improved report load times – get your insights in record speed.

📊 Dynamic Wallboards
---------------------------------
- 🎯 Added support for Bounce Rate (where available) – giving you deeper visibility into engagement metrics.
- ⏱️ Calls Connected Threshold – only count calls over a defined number of seconds, for more meaningful insights.

We’re always enhancing the Portal based on your feedback. 💙

20/09/2025

🚀 Portal Release 20 Sept 2025 – What’s New

We’ve rolled out some exciting enhancements to make your experience smoother and more flexible:

✨ New Features & Improvements

- 📊 New sub-menu option when your wallboard count is greater than 10 — making navigation easier.

- 🛠️ Editable Itemised Call Table columns — customize the data view the way you want.

- ⏱️ 15-minute and 30-minute breakdowns now available across more date period options — giving you deeper insights.

We’re constantly improving thanks to your feedback. 💙

https://www.softtrain.co.uk/call-recording-archive

19/09/2025

✨ New UI, same powerful Microsoft Dynamics – Wildix Integration!
Streamline your workflow, access customer data effortlessly, and make every interaction smarter. The CRM you love, now easier and faster to use!

https://www.softtrain.co.uk/crm-integration-microsoft-dynamics-wildix

Enhance customer interactions with seamless Microsoft Dynamics and Wildix integration, including screen-pop, click-to-call, call logging, and more

09/06/2025

New premium product feature for SoftTrain Cloud Call Recording Archive product - option to download monthly archive of call recordings offsite to reduce the cloud storage space requirement. Keep all your call recordings and keep the costs down.

16/05/2025

SoftTrain Cloud extends it's support for Microsoft Dynamics by enabling access to recent Cases and the ability to dynamically create new Cases for customers and customer assets.