Vostel Limited

05/10/2026

This is a long one so strap yourselves in!

Your phone system can know so much more about your business than you think.

Every day, your team has conversations with customers.

Questions get asked.
Problems get raised.
Quotes get discussed.
Promises get made.
Sales opportunities appear.

And then the call ends…

…and traditionally, a huge amount of that information disappears.

That’s changing with LISA.

Our new LISA platform turns your phone system into an intelligent business tool, helping you capture, understand, search and act on the conversations your business is already having. LISA is not just a phone system, there's no word for it yet...we can name it something pretentious like 'business intelligence & communication hub' but that made our toes curl. it's just cool AF!

🔎 SEARCH YOUR CALLS

Looking for a conversation where someone mentioned "quote", "John Barnes", "complaint", "delivery" or "cancellation"?

Simply search for the word.

LISA can search across your call records and take you straight to the relevant conversations.

No digging through recordings.
No guessing who had the conversation.
No wasting 30 minutes trying to find "that call from last Tuesday."

🤖 AI TRANSCRIPTIONS & SUMMARIES

LISA can transcribe conversations and create an intelligent summary of what was discussed.

But here's where it gets really useful…

✅ It can identify what needs to happen next.

If you promised a customer you'd call them back tomorrow, send a quote, check something with a supplier or arrange an engineer visit, LISA can turn that into a task with a notification and to-do item.

So instead of:

"I'll remember to do that later…"

You get:

TASK → NOTIFICATION → ACTION

Because the worst place for an important customer promise is in someone's memory.

💬 YOUR PHONE SYSTEM HAS AN AI ASSISTANT

Need to change something?

Just ask LISA.

"Take me out of the sales ring group."

"Put me on Do Not Disturb."

"Forward my calls to my mobile."

"What were our busiest calling periods last week?"

"How many calls did the sales team handle?"

LISA can help you interact with your phone system in plain English rather than navigating complicated settings.

📊 AND FOR MANAGERS, THE DATA GETS REALLY INTERESTING.

Managers can ask LISA for call data, identify trends and analyse performance across the business.

You can look at things like:

📞 Call volumes
⏱️ Call activity
📈 Performance trends
👥 Individual extension activity
😊 Emotion & sentiment across conversations
⭐ Average call quality indicators

That means you're no longer just looking at how many calls someone made.

You can start understanding what is happening during those calls.

And that can highlight training opportunities, customer-service issues, sales opportunities and potential problems before they become bigger problems.

This is the important bit.

LISA isn't just another phone-system feature.

It's about turning your business conversations into searchable, actionable intelligence.

Your customers are already telling you what they want.

Your staff are already having the conversations.

Your phone system is already generating the data.

LISA helps you capture it, understand it and actually do something with it.

Oh! there's also access to the API's to integrate into your other systems!

📞 Vostel + LISA

26/08/2026

Your business phone system shouldn’t be a headache.

At Vostel, we keep things simple.

We provide business phone systems, broadband, mobiles and connectivity — all backed up by unmatched support from a team that actually knows what they’re doing and answer your questions.

And you’re not tied into a contract for years.

📞 Business phone systems
🌐 Broadband & connectivity
📱 Mobile & SIM solutions
🔄 Failover & backup connectivity
🤖 AI call recording, transcriptions & summaries
🔗 Business integrations

Plus, our services are on a one-month rolling contract!

No lengthy contracts. No complicated packages. No being passed from department to department when you need help.

Just a good service, good technology and a team that picks up the phone when you need us.

If you’re fed up with your current provider, or need better business communications, give Vostel a shout.

[email protected] 01323 884884

📩 Drop us a message and let’s have a chat.

14/07/2026

Hi Everyone

The carrier issue we experienced yesterday affecting some outbound calls was resolved yesterday afternoon when our failover took effect.

As always, thanks for your patience and let us know if you are still experiencing issues to [email protected]

13/07/2026

Hi Everyone,

Apologies for a possible service outage. One of our national carriers is experiencing outages to outbound calls. This is affecting multiple customers across the country. They are aware and are fixing currently.

We'll update when we know more.

08/07/2026

🌞 Good ol British weather! Heatwave Reminder: Is the hot weather affecting your broadband?

With the current heatwave, some broadband routers can struggle if they get too hot. If you're experiencing slow speeds, intermittent connections, or your router keeps disconnecting, overheating could be the cause.

The good news is that the routers we supply are designed and tested to operate in temperatures of up to 50°C, so they're built to cope with the UK's hot weather. However, it's still important to make sure your router has plenty of airflow and isn't exposed to unnecessary heat. Don't worry though, we have remote alerting!

Here are a few simple tips to help keep your connection running smoothly:

✅ Keep your router in a cool, well-ventilated area.
✅ Avoid placing it in direct sunlight.
✅ Make sure the ventilation holes aren't blocked.
✅ Try opening your data cab doors if safe to do so.
✅ Monitor your network devices for overheating.

Please note that during periods of extreme heat, there can occasionally be wider network issues affecting broadband services beyond your business. These mostly effect copper lines, full fibre is more resilient.

If you've tried these steps and you're still having problems, please get in touch with us and we'll be happy to help.

Stay cool, stay connected, and enjoy the sunshine! ☀️

30/06/2026

🚨 LIMITED TIME BUSINESS SIM OFFER! 🚨

Looking for a cost-effective mobile solution for your business?

For a limited time, Vostel is offering an incredible 24-month Business SIM contract with:

📱 Unlimited Data
📞 Unlimited Minutes
💷 Just £16.99 per month

Perfect for keeping your team connected without worrying about data limits or unexpected costs.

Whether your staff are in the office, working remotely, or on the move, our business SIMs deliver reliable connectivity and outstanding value.

⏳ This offer won't last forever!

📩 Contact us today to secure your Business SIMs and give your team the connectivity they deserve.

17/06/2026

Meg AI is Officially Out of Beta!

For months, our customers have been enjoying free access to Meg AI, discovering how AI-powered call intelligence can transform the way they work. Now it's officially launched and available as part of our Meg AI packages.

💡 Why use AI in your business?

Every call contains valuable information, but manually reviewing conversations takes time, costs money, and leaves room for human error. Meg AI helps you work smarter by automatically turning customer conversations into actionable insights.

✅ AI Call Transcription & Summaries
✅ Emotion Scoring to understand customer sentiment
✅ Greeting Generator for professional customer interactions
✅ Developer API Access for deeper integrations
✅ Powerful analytics to identify trends, opportunities and performance insights

By automating call reviews and capturing key information instantly, businesses can:

📈 Improve efficiency
🎯 Increase accuracy
💷 Reduce operational costs
⏱ Save hours of administration every week
📊 Gain valuable business intelligence from every customer interaction

Our Meg AI Starter package includes:

• £49/month
• 1 Site
• 500 Transcriptions Included
• AI Call Transcription & Summary
• Emotion Scoring
• Greeting Generator
• Developer API Access
• Just 6p per transcription thereafter

Need more capacity?

We've also introduced packages for larger organisations, supporting businesses that process thousands of calls every month, with plans available for up to 20,000 call transcriptions per month.

Whether you're a small business looking to save time or an enterprise organisation seeking deeper analytics across your customer interactions, Meg AI scales with your needs.

How much time does your team spend reviewing calls each week? Imagine getting the key insights in seconds instead of hours.

📩 Contact us today to learn more about Meg AI and find the package that's right for your business.

01/06/2026

🚀 BIG NEWS FROM MEG AI 🚀

After an incredible beta testing period, we're excited to announce that our FREE Beta access will transition to paid plans in just 30 days.

Over the past months, we've worked closely with our beta users to refine, improve, and validate our platform. The testing phase is now complete, and we're proud to say that MEG is ready for production use.

Our solutions are designed to help businesses transform how they manage and leverage analytics, customer intelligence, and business data:

🔹 Meg Developer (API) link our API to your system!
🔹 Meg AI Starter
🔹 Meg AI Professional
🔹 Meg AI Group

MEG empowers organizations to:

✅ Unlock deeper customer insights
✅ Centralise and analyse customer information
✅ Improve decision-making with AI-driven analytics
✅ Turn data into actionable business intelligence
✅ Scale customer engagement and growth

If you're currently using the Beta version, now is the perfect time to explore the plan that's right for your business before the transition begins.

Thank you to everyone who participated in our Beta journey. Your feedback helped shape a platform we're confident will deliver real business value.

The future of intelligent customer analytics starts now.

📞 Ready to discover the right MEG package for your business?

Contact Ryan at Vostel today for a no-obligation discussion about your analytics and customer data requirements.

☎️ Call: 01323 884884

Don't wait until the free Beta period ends—start planning your next stage of growth with MEG AI today.

27/05/2026

What an amazing testimonial from Mark at MJP Autocentre in Wigan.

'I couldn’t be more impressed with the service from Vostel. From start to finish, everything has been absolutely second to none.

Their customer support has been outstanding, the phone is always answered promptly, and any questions are explained clearly in plain English, without any jargon or confusion.

The system itself was supplied completely ready to go. Even the WiFi name and passwords were pre-configured, which saved a huge amount of time and hassle. There was no need to go around the workshop updating every device, it was simply plug and play, and we were up and running immediately.

On top of that, their pricing was extremely competitive, offering great value for such a high level of service.

Most importantly, they delivered exactly what they promised. From the very first call, they stuck to every agreed date and timescale without fail.

A genuinely reliable and professional company, highly recommended.'

As with any IT project, there can always be unexpected bumps along the way. We try and minimise disruption and make the process as smooth as possible for our clients!

20/05/2026

UK Garages Are Losing Customers Over Missed Calls

When the workshop is busy, the phones suffer.
Missed bookings. Missed MOTs. Missed revenue.

That’s why we built the Vostel business phone system specifically to help busy garages handle customer communication properly with GMS integrations.

✅ Call routing for service departments
✅ Mobile app for staff on the move
✅ Call recording & reporting
✅ Professional IVR menus
✅ Works across multiple sites
✅ Built for growing automotive businesses

Whether you run an independent garage or a multi-site workshop, we’ll help modernise your communications without the complexity.

📞 Want to see how it works for garages?
👉 Visit our automotive page: https://garageintegration.co.uk/
👉 Or message us for a free demo.

Garage telephony system from Vostel with Teams integration, call routing, analytics, missed call alerts, and flexible monthly pricing.