"Market Visibility" as the name suggests allows your company and products become more visible and achieve more business and conquest sales than your competitors. We deliver a new type of viewpoint and connectivity to the world of sales and customer call handling. From a full start to finish call handling services and call centre services that can provide 24 hours a day and 365 days a year cover or
a simple campaign to connect with your customer database. Run by an experienced management and customer service team, we deliver highly productive solutions which improve customer service, increase sales and minimise costs. Working in the sector of sales management solutions, we have constantly moved to innovative un-complicate marketing connections. We provide first call resolution using advanced customer interaction and pass those opportunities to your sales or support teams. The cloud based platform from Market Visibility is energizing thousands of inbound, outbound and blended interactions. We pride ourselves on the ability and focus of delivering on our promises. We believe in building long term relationships that are sustainable with our clients; we keep our clients informed about all areas of their campaigns and customer interaction. We are fully equipped to handle simple or complex, low volume or high volume call centre campaigns. All information is treated as confidential and in the strictest confidence. We take responsibility for our individual and collective actions. Our calls are recorded and inbound and outbound calls across the platform can be measured against target performance and to agreed service level agreements. What Our Platform Can Deliver
We provide our clients and partners with simple small / medium business telephone sales /contact Campaign solution without the need for investment in new systems or telephony. Our integrated Media Platform enables you to manage just one person through to five hundred operators in call centre campaigns that you control or oversee. Real time reporting allows instant control and dashboard reports give daily / weekly monthly summarys. Out of hours calls can be tailored to be answered according to agreed service level agreements. Whether you’re looking to reduce costs, outsource your service, or expand your reach, we have the solution. All voice calls are recorded to monitor customer contact giving access even to regulated services. We provide CISCO Unified Communication Solutions with phone hosting, VOIP and fixed line. Live Administration and Reporting from anywhere at any time. We provide real time XML integration and bulk data uploading from data collected.
