26/05/2026
šš¦š©šØš«ššš§š šššš šš©š© šš©šššš
We have become aware that the ššš š¦šØšš¢š„š šš©š©, used by some CCTV/NVR systems for remote viewing, has now been discontinued and is no longer supported by the manufacturer.
šš”š¢š¬ šØš§š„š² ššššššš¬ šš®š¬ššØš¦šš«š¬ š®š¬š¢š§š šš”š ššš š¦šØšš¢š„š šš©š©.
Customers using šš¢š¤-ššØš§š§ššš are š§šØš šššššššš.
Unfortunately, this has happened without prior notice to us or to the wider installer community. We have spoken with other installers and it is clear that advance warning was not given.
To reassure affected customers, š²šØš®š« šššš š¬š²š¬ššš¦ š°š¢š„š„ ššØš§šš¢š§š®š š«šššØš«šš¢š§š š„šØššš„š„š² ššØ šš”š ššš šš§š ššš§ š¬šš¢š„š„ šš šÆš¢šš°šš š„šØššš„š„š².
The issue relates specifically to the ššš š¦šØšš¢š„š šš©š© and š«šš¦šØšš šÆš¢šš°š¢š§š ššššš¬š¬, not the local recording or local viewing function of the system.
We understand how frustrating this is, especially for customers who rely on being able to view their CCTV remotely.
We are šššš¢šÆšš„š² š°šØš«š¤š¢š§š šØš§ š š¬šØš„š®šš¢šØš§ and are reviewing the available options, which may include alternative access methods, software changes, firmware updates, or replacement equipment options where required.
If you currently use the ššš šš©š© and are having problems accessing your CCTV remotely, please contact us so we can log your details and keep you updated.
We apologise for the inconvenience caused and will provide further updates as soon as we have a reliable route forward.
