25/06/2025
JOB VACANCY:
IT Support Technician - Based in Cullen, Moray, AB56 4RS
Key Responsibilities:
• Provide telephone, remote and on-site support to clients as required, adhering to established SLAs, logging all activities within our ticketing system.
• Diagnose and troubleshoot complex hardware, software, cloud, and network issues to resolution.
• Perform in-depth analysis of system logs, event logs, and other data to identify root causes of issues and prevent future occurrences.
• Install and Configure computer Server, Hardware and Network systems, Software applications & Email systems
• Collaborate with vendors and third-party providers to resolve technical issues and escalate as necessary.
Essential Skills:
• Ability to deploy and provide support to those using Microsoft Office applications including 365, Windows Server & desktop operating systems
• Networking Technologies – Understanding of TCP/IP, Routing, DHCP, DNS, VPN and network security (proxy servers, firewalls); Implementing a network, cabling, configuring routers, switches etc.
• Experience in email systems: POP, IMAP, Exchange, 365
• Experience of configuring and supporting networked and local printers
• Experience in configuring anti-virus solutions; Cyber security awareness and understanding of the latest threats
• Excellent diagnostic and problem-solving skills
• Strong communication skills both written and verbal, with ability to provide step-by-step technical help to all levels of users
• Organisational and time-management skills
• Ability to work independently and as part of a team
• UK Driving licence (visits to client sites are an essential part of the role).
Interested? Pop across a cv to [email protected]
Give us a call on 01542 841121 or pop in at 16 Grant Street, Cullen, Moray, AB56 4RS