05/05/2026
DID YOU KNOW it takes on average just 16 seconds* to get through to one of our customer support agents? ✨
That’s about the same time it takes you to tie your shoelaces, unfold your favourite blanket on the couch or walk into a room and forget what you came in for. Don’t be shy, we’ve all done that last one… 😏
We’re here from 8am-8pm, 7 days a week to answer your questions and make banking on our app as smooth as possible.
🙋🏼♀️ Need a hand? You can contact us by phone (0333 399 0050), email ([email protected]) or live chat directly in our app.
*data from 5,500 calls in March 2026. Time from customers selecting 'call agent' to call answer.
