21/06/2024
Job Vacancy: Joinery Advisor/Trainer/Customer Support team member
As the UK’s leading provider of software designed specifically for the joinery industry, Joinerysoft Ltd is an innovative tech company that provides a comprehensive suite of purchasable software modules tailored to meet the diverse needs of woodworking businesses. What sets us apart is our commitment to simplicity; our joinery management software is engineered to be effortlessly user-friendly. With our software, we empower woodworking enterprises to excel at every stage of their journey, from initial enquiry to final product delivery. It also includes the ability to link to 5 axis CNC machines, is capable of displaying joinery items in 3D and has features such as U value calculations for building regulation compliance, thereby ensuring efficiency and precision every step of the way.
Location: Chipping Norton, Oxfordshire
Salary: Starting from £30,000 per annum depending upon experience with a comprehensive benefits package.
Job Type: Full-time, hybrid (in-office ⅔ days a week) after the initial training period
Are you a joinery professional who enjoys mentoring and training others? Do you have an interest in technology and a desire to learn how to use it more effectively? If so, we would love to hear from you!
As a Trainer, you will be responsible for conducting training sessions to our end-user customers, both online and in-person. In addition, you will provide technical support and troubleshooting assistance to clients via phone and email.
At Joinerysoft Ltd, we believe that your skills as a joinery professional, be that as a bench joiner, estimator, draughtsman or CNC operator could be highly transferable to this position. You may not be aware of how your existing skills can be applied in a software setting, but we encourage you to consider how your joinery knowledge can help you to understand our clients' needs and train them on our software. We will provide you with all the necessary training and resources to help you succeed in this role.
The ideal candidate will have the following qualifications and skills:
Relevant experience in a joinery workshop or CNC machine operation
Proficient in creating 2D drawings within CAD software programs
Good computing skills, some experience with Excel spreadsheets and Google sheets would be an advantage. You may also, already be a user of our Joinery Management Software.
An inquisitive mind and a desire to learn and master new software applications.
Excellent communication and interpersonal skills
Strong attention to detail and problem-solving abilities
Ability to teach software concepts in a clear and concise manner
Ability to work in a hybrid environment (in-office 2 or 3 days a week and remote)
Flexibility to travel and work away from home when necessary and to work hours that correspond to our overseas customers when necessary.
Have a full driving licence
Main Responsibilities:
Conduct software training sessions to end-users, both online and in-person
Install/configure software for new customers
Provide technical support to our customers
Collaborate with our development team to identify software bugs and provide feedback for improvement
Provide technical joinery knowledge to our development team to assist with the future development of our products
Occasionally travel to client sites for training or support purposes
For a more in depth explanation, please see the job specification on our website, Joinerysoft.com
At Joinerysoft, we are committed to providing a supportive and collaborative work environment. We believe that everyone on our team has something valuable to contribute, and we are dedicated to helping our employees grow both personally and professionally. If you are looking for a new challenge and an opportunity to use your existing skills in a new and exciting way, then we encourage you to apply for this position.
If you are interested in applying for this position, please send your resume and cover letter to [email protected]. We look forward to hearing from you!
