Daktela UK & Ireland

27/06/2024

💥 107,000 queries handled automatically in the first year for TicketPortal using our AI Chatbot = 1,495 work hours saved per month! 💥

Read case study: bit.ly/3RFRqqX

17/06/2024

Daktela UK is now a proud member of the Comms Council UK! 🎉

The Comms Council UK plays a pivotal role in representing the communications industry, influencing regulatory and policy developments to ensure the sector remains relevant, open, and competitive.

🤝 What This Means for Us:
- Staying updated with the latest industry developments
- Being prepared for any upcoming regulatory or technical changes
- Developing best practice initiatives to maintain our high standards
- Providing our customers with the most current and comprehensive information

We are looking forward to being an active part of this fantastic community, starting with the AGM and Summer Forum this Thursday. 🌞

Samantha Haylor Managing director says:
"Joining the Comms Council UK comes at an exciting time for Daktela and marks another significant milestone for 2024. This membership will enhance our ability to stay ahead in the ever-evolving communications landscape and ensure we continue to deliver the highest quality service to our customers. We are excited to contribute to and learn from this dynamic community."

Find out more about Comms Council UK on their website: https://commscouncil.uk/

21/12/2023

🎄As we embrace the festive cheer we wanted to wish you and your loved ones a holly, jolly holiday season filled with warmth and unforgettable moments. 🥂From all the team at Daktela UK & Ireland🌟

07/12/2023

🌟Absolutely thrilled to share some highlights from last week’s Call & Contact Centre Expo UK!
🥇Proud Gold Sponsor of the event!
🚀Training & Networking Zone Sponsor, featuring excellent sessions by The Forum.
📢 Packed Seminar with our UK Country Manager Steve McSherry, diving into Technology with a Human Touch. Showcasing how our AI can elevate your teams today!🤖🌐
💼 Productive meeting with our long-time customer, Notino.
🌟VIP After-show event: Hosting partners and delegates with an exclusive preview of Daktela’s latest features.
🎤 Exciting Podcast in the works with our technology partner, IRIS Audio Technologies – stay tuned!

Grateful for the opportunity to connect with new faces, reconnect with old friends, and engage with our incredible channel and technology partners including Pragma, Non, 186Kloud, Cloud Central UK, Fusion Telecom Ltd, Awaken and Intelligence and many more. 🤝

23/01/2023

Last week we kicked off 2023 in style with a staff party and cocktail masterclass at The Church Bar in Chester. The team are all ready and excited for a great year ahead.



The Church Chester Bar, Restaurant & Venue

22/11/2022

The Daktela team are looking forward to seeing everyone tomorrow at the Chester Business Show by Hashtag Business Services.
We’ll be showing businesses how they can get ready for the Big BT Switch Off with cloud telephony. For more info on the event and to get your free tickets, visit: https://www.chesterbusinessshow.co.uk

10/11/2022

Many thanks to the Customer Experience Foundation for sharing our news.
We’re very excited about the acquisition of Coworkers.ai. Giving businesses across the UK & Ireland the ability to enhance their customer experience with intelligent voice, chat and email bots.

You can read more here: https://www.cxfo.org/daktela-enhances-its-automated-chat-functionality-with-the-acquisition-of-coworkers-ai/

The new technology will be integrated into their software later this year, enhancing their existing chatbot capability and enabling businesses to deploy complex automated chat solutions in their customer communications.

27/10/2022

We are delighted to announce our collaboration with Trust Partner Services Ltd, opening up new business opportunities for the technology reseller market. You can read all about it here: https://www.technologyreseller.uk/innovations/new-to-reseller-market-daktela-uk-one-app-for-all-your-business-communications

03/10/2022

The Daktela team are looking forward to seeing everyone tomorrow at the Red Dragon Business Show hosted by Hashtag Business Services Limited.

We will be showing businesses how they can get ready for the big BT Switch Off and reduce costs with cloud telephony.

30/09/2022

This evening, we look forward to celebrating the very best of the Welsh Contact Centre Industry at the 2022 Welsh Contact Centre Awards.

With our UK headquarters based in Wales, we’re proud to be members of the Welsh Contact Centre Forum Ltd.
We’ll be attending this year’s awards as the sponsor of Contact Centre Manager of the Year.
Good luck to all the category finalists!

Further info can be found here: https://www.welshcontactcentreforum.co.uk

09/09/2022

We are deeply saddened to hear of the passing of Her Majesty Queen Elizabeth II.

A truly remarkable woman who dedicated her life to serving the people of the UK and the Commonwealth for over 70 years.

We pause, reflect and show heartfelt gratitude to a lady who meant so much to so many.

Thanks for everything Ma’am.