SM Systems

19/05/2026

Why your IT provider isn’t “just another supplier”

Ever wondered why your IT provider asks so many questions… or sometimes pushes back on how you use your systems?
It’s simple — your business runs on technology.
If your tech stops:

Your team can’t work
Your customers can’t reach you
You can’t deliver, invoice, or operate
Everything grinds to a halt

A good IT partner looks at the whole picture — how your systems, processes, and people all connect.
It’s not about taking control.
It’s about preventing problems, reducing risk, and fixing things quickly when something goes wrong.
They won’t always be right.
And they won’t know your business like you do.
But when you involve them, they can:

Spot risks early
Improve efficiency with simple changes
Strengthen your security and resilience

The best results come when your IT provider is treated as part of the team — not just another supplier.
👉 Involve them
👉 Challenge them
👉 Work with them
It’ll pay off when you need it most.

16/04/2026

Leased Lines

13/04/2026

Support Desk email issues -

Hi All, We are currently experiencing issues with our support system which is unable to send emails. We are still receiving emails and will respond to urgent issues by telephone or remotely until the email issue is cleared up/ TIA  

20/11/2025

SM Systems Security Advisory - personal email accounts and MFA -

Hi All, By now you must all be familiar with MFA and why it's so necessary in today's landscape Your personal email accounts are as important as any corporate account. If you have a Hotmail, Gmail or any other account outside of work make sure you have it protected with MFA. If an attacker gains ac...

30/10/2025

Microsoft Teams Issues -

Following on from yesterday's widely publicised issues with the Microsoft front door and back end services behind it, we have received reports of issues with Microsoft Teams.  Teams may fail to run or may close unexpectedly. If this occurs:

20/10/2025

AWS Issues -

AWS are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region. This in turn is affecting multiple system globally that rely on the AWS infrastructure in that region Scope of impact Users attempting to access multiple services may be impacted. This issue...

10/07/2025

Office 365 mailbox issues -

We are seeing reports of Office 365mailbox issues. This has also been confirmed by status updates we have received from Microsoft. More info Impacted connection methods include, but may not be limited to: Outlook on the web - Exchange ActiveSync (EAS) - Messaging API (MAPI) Outlook Scope of impact ...

24/03/2025

Draytek router vulnerability

ICUK have been seeing an unusually high volume of session drops, primarily impacting BT Wholesale and TalkTalk broadband sessions. The cause has been narrowed down to vulnerable firmware versions on Draytek routers. We do NOT use Draytek routers on connections we manage however there are probably s...

19/07/2024

Microsoft 365 apps and services status notifcation -

We have received reports from users and notifications from Microsoft of a widespread issue with 365 and related services. This is out of our control, services should start normalising soon as Microsoft mitigate the issue. We will not issue further updates to this notification list unless things esca...

28/09/2023

ProtonMail email accounts compromised -