01/04/2018
Marketing tips: Messaging is a direct and personal communication channel, so make sure your tone is friendly and respectful. Write to your customers in the same way that you’d speak to them in person. It’s also important to think about the context of messaging before you reply to or initiate a message with a customer.
Messages are interruptive, meaning they get the attention of the recipient right away, so we suggest only using messaging for matters that require immediate attention.
Keep your messages short and to the point, be clear about which question you’re answering, and sign your messages with your name to personalize the communication.