Unify Communications Ltd.

07/12/2017

Unleash Agent Potential with Serenova https://hubs.ly/H09nP0S0

happy agents = happy customers Learn how CxEngage delivers scalability, cost savings and increases customer satisfaction. Download the e-book now.

01/11/2017

Just over a week to go until our Omni-Channel Masterclass with Zendesk

Have you registered your attendance yet? http://info.unifyus.com/multi-channel-with-unify

17/10/2017

Less than a month until our masterclass with Zendesk https://hubs.ly/H08WWPT0

05/10/2017

Find out how we helped take their customer service to the next level

http://unifyus.com/portfolio-items/first-utility-case-study/

First Utility take customer service to the next level with intelligent & innovative technology/functionality. First Utility are a supplier of gas and electricity to the domestic market, with a number of operations based in the Midlands. In October 2013 the company was ranked as the seventh largest s...

27/09/2017

http://unifyus.com/legacy-contact-centre-system/

Your organisation is not static. Where you are today is not where you will be in 1, 3 or 5 years’ time. So why expect your tech to stay the same?

The real cost of your legacy contact centre system You spent a lot of money some years ago on a digital contact centre, and whilst there may be newer solutions out there, yours is still doing the job just fine, thank you very much. However, much like a new car depreciates drastically in value as soo...

12/09/2017

http://unifyus.com/unify-communications-welcome-tony-popham/

We're thrilled to welcome Tony to our team!

Unify Communications welcome Tony Popham to the team We here at Unify Communications are delighted to welcome Tony Popham, Capita IT Services’ former Account Director, to our ever-growing team. Tony joins us as our new Account Director. He took to LinkedIn to announce the news last week, stating:

11/09/2017

http://unifyus.com/unify-host-swccf-planning-forum/

We had a brilliant time hosting the South West Contact Centre Forum Planning and MI meeting last week. You can read a full write up below:

Unify Host South West Contact Centre Forum’s Planning & MI meeting This week (Thursday 7th September), we at Unify were proud to host the South West Contact Centre Forum’s Planning and MI meeting, in partnership with Teleopti. Focused on the use of Workforce Management Tools within contact centres,…

06/09/2017

"By managing all your communication systems through a single platform, you can improve the productivity of your workers, while minimising IT investment, and overall operational costs. UC is effectively making the workforce more time, and cost-effective." Worth a read if you're at all curious about the world of

https://www.commstrader.com/news/marketplace/whats-next-uc-look-forecasts-2023/

Marketplace, What’s Next for UC? A Look at the Forecasts to 2023 Discussing the next five years for UC by Rebekah Carter August 30, 2017, 5:17 am 154 Views The world of Unified Communications is growing. As more businesses begin to recognise the benefits of a streamlined, and scalable approach to co...

23/08/2017

http://unifyus.com/buyer-personas/

Just what are Buyer Personas and why does your business need them?

Have you heard of buyer personas? A real understanding of your customers is absolutely crucial in delivering the customer experience people want. Too many organisations think they understand them, base their knowledge on old intel or make assumptions rather than delving a little deeper....but that w...

22/08/2017

http://unifyus.com/customer-journey-mapping-infographic/

Understanding every interaction your customer has with your business is vital when it comes to improving their experience.

The Business Benefits of Customer Journey Mapping (Infographic) Understanding every interaction that your customer has with your business, in detail regardless of the channel or their position in a process is vital when it comes to improving that experience. And why is that important? To win custome...

21/08/2017

Learn more about how Capita Workplace Services harnessed the power of telephony & real-time MI to take back control of their by downloading our case study: http://unifyus.com/portfolio-items/capita-case-study/

Capita harness the power of cloud telephony and real-time MI, taking back control of their communications. Capita Workplace Services, one of the divisions within Capita were looking for a voice solution that they could easily roll out in a number of locations across the country. They wanted somethin...

16/08/2017

http://unifyus.com/business-communications/unified-communications-services/

We don’t just sell solutions – and we don’t sell anything that we know isn’t going to work. When it comes to our project evaluation process we work from the ground up, starting with looking at your network. We work with customers to understand their existing setup, design and build a solution and a service that doesn’t just meet their current or impending needs, but safeguards them for the future. Scalability, reliability and performance are absolutely key.