Wizard Systems

Wizard Systems CRM supplier of GoldMine, Workbooks, and Sage. Since 1993 we have implemented over 3000 systems. Full Training and Support provided.

Looking for a new CRM system? Join our free webinar on Mon 24th March at 2pm UK time to discover how Workbooks CRM from ...
21/03/2025

Looking for a new CRM system? Join our free webinar on Mon 24th March at 2pm UK time to discover how Workbooks CRM from Wizard Systems can streamline your business in under 30 mins!
More info & registration: https://obi41.nl/2p8k46pe

10/01/2025

Probably the easiest CRM to create a Customer Onboarding Process in! See how GoldMine CRM can automate a new customer welcome process - https://obi41.nl/2p8se3eh

08/03/2019

Use the Enrich feature in Workbooks CRM to get free information on your Leads and Customers and have that information put back in your CRM!

02/03/2019

Recording of today's presentation on how a CRM system like Workbooks can help you with cross-selling and upselling...

20/02/2019

Never get that lost feeling in GoldMine by using the Universal Search feature. This is a powerful search facility included with GoldMine which will find anything, wherever it is in the system. See it demonstrated live by attending our next GoldMine 101 session, Friday 22nd Feb at 10am UK time. These 101 sessions are aimed at users of GoldMine CRM and aim to ensure you are kept abreast of all the capabilities of the system. There is no charge to attend, but you must register first. Plus we will be giving an update on any GoldMine product news.

https://attendee.gotowebinar.com/rt/4035511528996290051

10/01/2019

A recording from our GoldMine 101 session today - showing how to display public holidays in your GoldMine Calendar. PS Don't bother watching unless you're a GoldMine CRM User!

Join us this Friday 11th at 10 am UK time for a short and free webinar on how visual Dashboards can help you see what's ...
09/01/2019

Join us this Friday 11th at 10 am UK time for a short and free webinar on how visual Dashboards can help you see what's going on in your company and help you make decisions. The webinar will be showcasing Workbooks CRM, but the principles are the same with any other leading CRM application. We'll also be reviewing some of the core features of Workbooks to help you manage prospect and client relationships. Please register first..

https://register.gotowebinar.com/rt/3074399822079586818

08/01/2019

Working at our Chipping Sodbury office, this new role will involve learning the current applications delivered and supported by Wizard Systems with a view to becoming a senior member of the delivery and support team.

This will involve initially:
• Learning the core CRM solutions Wizard Systems supply (some formal training will be provided)
• Assist on our Helpdesk. Logging of calls and escalating support issues with 2nd line support or suppliers.

In time the role will involve:
• Helping customers to clearly define their requirements through needs analysis and business process reviews.
• Document customer requirements and produce project plans which guide the customers through a successful implementation.
• Define data migration strategies and help customers migrate their data.
• Implementation of CRM solution, ensuring that milestones are met, and customer expectations are achieved.
• Build good working relationships with customers and other members of the team.

Experience / Qualifications, personal qualities needed:
Applicant must have a 'can do' attitude, excellent communication skills, the ability to hit deadlines, working under pressure, good English writing skills (Spelling and Grammar), and knowledge of databases. A good understanding of cloud applications and web-based scripting is highly desirable as well as an understanding of networks, and Microsoft applications. Ideally you have worked in a ‘customer facing’ role already.

Get back control of your business with a CRM system
08/01/2019

Get back control of your business with a CRM system

As a business owner there’s nothing quite like the feeling of being in control. It’s that calmness and focus you get when you know exactly what’s going on, when you have the levers available to make changes in your business, and when you have a view of the future to head off any problems and m...

20/12/2018

QuoteWerks 5.4 Build 1.22 just released. The full list of what's new is here. Ignore this if you're not a QuoteWerks User!

1. Microsoft SQL Server 2019 is now supported! [Service Release: 1.08]

2. ACT! version 21 is now supported! [Service Release: 1.08]

3. Maximizer CRM 2019 is now supported! [Service Release: 1.08]

4. SugarCRM 8.2 is now supported! [Service Release: 1.08]

5. Integration to ShareWerks web-based collaboration and communication system! With ShareWerks you can collaborate on this quote with your team, keeping all the communication in a single place rather than spread out over unstructured emails or chats. All the files and conversations relating to this quote will all be in one place where you can easily access them. At any time you can invite additional people into the discussion and immediately they will have access to all the previous messages and file uploads making it easy to get those people up to speed on the quote. Just use the [Discuss with ShareWerks] button on the Notes tab of the Quote WorkBook. [Service Release: 1.08]

6. You can now manually override the automatically calculated Grouped Bundle Price. This is useful when, for example, your grouped bundle total is $5,043.23 and you would like to present it to the customer as a "cleaner looking" $5,000.00". Just type in the manual amount into the Grouped Bundle's Unit Price column and QuoteWerks will distribute the $43.23 difference across all the line items in the bundle in a proportional way. During this process any PriceModifiers for the bundle items will be cleared. [Service Release: 1.08]

7. There is now a Find feature that lets you search the line items in the currently open quote. There are several ways to use this. First you can select the Edit->Find menu (or press CTRL-F) which launches the find window and sets the Find Column to which will search all the columns. While on that window you can choose to just search a single column. Alternatively, you can CTRL click on the column heading to search that specific column. You can search for things like, search for lines with a profit margin less than 10, search for lines with an empty cell, search for dates greater than specified date. When the search is run, it will find and highlight the first match, then you can successively press the [Find Next] button to highlight the next match. As matches are found, this is also a great opportunity to press the highlight button to set a highlight color for the row the match is on. [Service Release: 1.08]

8. You can now sort Line Items on the Document Items grid. Just select the rows that you would like to sort and then click the column heading you want to sort the rows by. You can hold down the SHIFT key to do a reverse sort. Since quotes can have different line item types that are purposely meant to stay together, the sort will only sort the selection if it contains Product/Service, Comment, Heading, or Summary lines. You can select a contiguous range or lines, or can single select multiple lines. [Service Release: 1.08]

9. For QuoteValet users, with the recent introduction of QuoteValet payments that can apply surcharges or discounts based on the payment method, we've added refinements to make it easier to understand the total amount of payments made vs the Surcharges/Discounts, and the balance remaining. These additional breakdowns are on the payments area of the QuoteValet tab, the Payments tab of the QuoteValet Dashboard, the main QuoteValet page (once a quote has been accepted), and also on the QuoteValet Payment page. [Service Release: 1.08]

10. For Autotask users, bi-directional data linking is now supported for Autotask opportunity fields. Field information can be copied from QuoteWerks into the Autotask opportunity and then fields can also be copied from the Autotask Opportunity into QuoteWerks. [Service Release: 1.08]

11. For MS CRM users, bi-directional Data Linking is now supported for MS CRM opportunity fields. Field information can be copied from QuoteWerks into the MS CRM opportunity and then fields can also be copied from the MS CRM opportunity into QuoteWerks. [Service Release: 1.08]

12. For MS CRM users, retrieving the existing opportunities on the opportunity window is significantly faster. [Service Release: 1.08]

13. For MS CRM users, the opportunity name can now be changed on the create new opportunity window. [Service Release: 1.08]

14. For MS CRM users, the opportunity name now supports the Default Opportunity name Generation macro from the Misc tab of Tools->Options. [Service Release: 1.08]

15. For MS CRM users, if a follow-up call was created, the link is now displayed under the links tab. [Service Release: 1.08]

16. For MS CRM users, more than 250 users can now be loaded on the opportunity window. [Service Release: 1.08]

17. For MS CRM users, the DataLink now retrieves a list of all the Contacts, Accounts, and Opportunities fields available from MS CRM. [Service Release: 1.08]

18. For QuoteValet users, there is now a [Dismiss All] button on the Inbox tab of the QuoteValet Dashboard. [Service Release: 1.08]

19. For QuoteValet users there is now a [View QuoteValet Users] button on the Logged In Users window that will show you the users that QuoteValet licenses are currently allocated to. [Service Release: 1.08]

20. The Etilize subscription no longer requires that you enter an S License Key each year as the annual subscription expires. QuoteWerks will check with the Aspire Licensing Server to obtain Etilize subscription information. [Service Release: 1.08]

21. Under Utilities->License Manager menu there is a new [Redeem Code] button that can be used to replace or add License Keys into QuoteWerks with a single Redemption Code. Especially useful and time saving for Edition Upgrades, License Relinquishments, and Fresh Installations. [Service Release: 1.08]

22. For ConnectWise Manage users, the DataLink can now copy information from QuoteWerks into ConnectWise Manage opportunity fields when QuoteWerks creates or updates a ConnectWise Manage opportunity. This can be done on the opportunity level with the EventAction of "CRMOppHeader_CreateUpdate". Information can also be copied at the line item level when QuoteWerks is creating/updating ConnectWise Manage opportunity product items using the EventAction of "CRMOppItem_CreateUpdate". The DataLink is bi-directional so after the Opportunity is created/updated in ConnectWise Manage you can setup a DataLink mapping to copy information from the ConnectWise Manage opportunity back into the QuoteWerks quote for fields at the opportunity level. This functionality also is available when creating a new QuoteWerks quote from a ConnectWise Opportunity via the QuoteWerks Opportunity Dashboard or via the Quote button on the ConnectWise Manage Opportunity. As an example, At the Opportunity Item level, this new functionality enables you to control what QuoteWerks Line item field is mapped to the ConnectWise Manage Description and Customer Description fields. While At the Opportunity Header Level, this new functionality enables you to populate the ConnectWise Manage Opportunity Notes field from a QuoteWerks field and also exposes the Opportunity Custom Fields to be mapped as well. [Service Release: 1.08]

23. For QuickBooks Online users, when searching for a QuickBooks Online Item from the QuoteWerks Product Lookup by Manufacturer Part Number, results will be returned by both the QuickBooks Item MFG Part number and the Item Name. [Service Release: 1.08]

24. Added the Manufacturer field to the POItems table which can now also be used when emailing POs from the Purchasing window. [Service Release: 1.08]

25. For QuoteValet users, support for the "Stripe" Payment Gateway has been added. [Service Release: 1.08]

26. For QuoteValet users, the ability to view license allocation errors has been added to the QuoteValet Insight Usage Monitor. [Service Release: 1.08]

27. For QuoteValet users, template support now includes [DH_&PreparedByFullName] and [DH_&SalesRepFullNameOrUserName]. [Service Release: 1.08]

28. For QuoteValet users, the ability to receive email notifications indicating the total number of times a customer has viewed the quote is now available. Contact Technical Support to activate this feature. [Service Release: 1.08]

29. On the Quote Workbook, the drop-down menu for Sales Rep and Prepared by will now seek the first matching name when pressing the first letter of the name on the keyboard. This enables you with a key press to select a name in the list. This is helpful when there are many names in QuoteWerks. [Service Release: 1.08]

30. Added option "When adding or inserting a Comment Line, place cursor in Description column" under the Misc.General tab of the Tools->My preferences menu. You can uncheck this if you want the cursor to be placed in the Description Column of the Quote Workbook when inserting or adding a Comment Line to the document. [Service Release: 1.08]

31. When using Microsoft Word documents with QuoteWerks, you can select DOCM files in addition to DOC and DOCX. [Service Release: 1.08]

32. For ConnectWise Manage Users, when clicking on the Quote Button in the ConnectWise Manage Opportunity to create a new Quote in QuoteWerks, the ShipTo and Bill To Contact Address Information from the Opportunity will be brought over to the new QuoteWerks Document. This functionality requires a contact for each to be specified. [Service Release: 1.08]

33. For ConnectWise Manage Users, on the My Summary tab of the QuoteValet Dashboard, when clicking on the "Create Quote for ConnectWise Opportunity", the ShipTo and Bill To Contact Address Information from the Opportunity will be brought over to the new QuoteWerks Document. This functionality requires a contact for each to be specified. [Service Release: 1.08]

34. For ConnectWise Manage users, the ConnectWise Opportunity will now have a link to open the QuoteWerks document in QuoteWerks Web. [Service Release: 1.08]

35. For ConnectWise Manage users, when setting up the DataLink for Retrieving SoldTo, ShipTo, or BillTo contacts, the Custom Field Names will now be returned for both the Company and Contact to map. Previous to this change, you would need to manually type in the custom field name in the datalink setup. [Service Release: 1.08]

36. For the DataLink Setup, Added InternalNotes, IntroductNotes, ClosingNotes, and Purchasing Notes as fields that can be mapped when mapping to a "QuoteWerks Field as a Destination." [Service Release: 1.08]

37. Added new "Remove Optional Attribute for Selected Items when converting." option on the Installation tab under the Tools->Options menu. This is used to remove the "Optional - SELECTED" attribute for items that the customer did select in the quote when converting the quote to an order. [Service Release: 1.08]

38. On the Payments tab of the QuoteValet Dashboard, dbl-clicking on a payment now opens the document the payment is for. [Service Release: 1.08]

39. Added new user settings to control when overriding the automatically calculated Alternate Unit Price. UserSettings\UserConfig\AlternateCurrencyPriceOverrideDisablePrompt=-1 UserSettings\UserConfig\AlternateCurrencyPriceOverrideDisableColoring=-1 UserSettings\UserConfig\AlternateCurrencyDefaultSelectedTotals=-1 [Service Release: 1.08]

40. License Key addition, removal, and creation is now logged in the event.log [Service Release: 1.08]

41. ConnectWise 2018.6 is now supported! [Service Release: 1.08]

42. For ShareWerks users, when first starting a discussion, you can now choose which users to invite to the topic. [Service Release: 1.11]

43. ACT! for Web version 21 is now supported! [Service Release: 1.17]

44. For SugarCRM users, bi-directional data linking is now supported for the SugarCRM Opportunity Header. Field information can be copied from QuoteWerks into the SugarCRM opportunity and then fields can also be copied from the SugarCRM Opportunity into QuoteWerks. [Service Release: 1.17]

45. For Sage 50 Accounting US Edition (Peachtree) users, the looking up and creation of items in Peachtree is up to 45 times faster! [Service Release: 1.17]

46. For Sage 50 Accounting US Edition (Peachtree) users, the Unit Price is now displayed on the Create Peachtree item window. [Service Release: 1.17]

47. The Notification Log window can now stay on the screen while working in the quote. Useful when Refreshing Item prices and looking through the Notification log for any issues to correct. Also the width of the Notification log was increased to display more information. The log also now shows up to the last 500 notifications. [Service Release: 1.17]

48. ConnectWise 2019.1 is now supported! [Service Release: 1.17]

Address

Bristol
BS375

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

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