12/02/2026
What everyone's been waiting for
Introducing Insights360.
AI-powered sentiment analysis for real customer conversations.
Where every call tells a story.
Most organisations already capture customer conversations. But measuring how well those conversations are handled, especially at scale, is still largely manual, subjective, or inconsistent.
Insights360 analyses conversations using sentiment and behavioural signals, helping teams understand performance beyond surface-level metrics.
It can be configured around your own expectations of agent behaviour, not a generic model of what “good” looks like.
And because it can plug into any system, insight isn’t tied to a specific platform or QA tool, it fits alongside what you already use.
The aim isn’t more scoring. It’s clearer, more consistent understanding of how conversations are handled.
Welcome to Insights360
Learn More - https://lnkd.in/gtdmCT8N
