23/09/2024
It has been a bad month for customers calling for assistance after allowing scammers to connect to their computer.
Under no circumstances should you allow anybody to connect to your computer or mobile device as a result of a message popping up on your screen or receiving a phone call from anybody regardless to who they say they work for.
If you contact an engineer for assistance with your computer because you know you have an issue then it is fine to allow them to connect remotely. Insist that they use Microsoft 'Quick Assist', which is built into Windows 8, 10, and 11. The engineer would of had to register with Microsoft to gain an access code for you making them traceable.