Syndeo

15/04/2026

Most AI Agent projects don’t fail because of the tech.

They fail because of the buying decisions.

Great demo ≠ real-world performance.
Fluent conversation ≠ task completion.

And that gap is where time, budget and confidence get lost.

We’ve pulled together a no-fluff guide to help you cut through the noise:

The AI Agent Buyer’s Guide covers:
- What defines a real AI Agent
- The red flags most vendors won’t highlight
- The questions you should be asking
- What “good” looks like across real use cases

If you’re looking at AI for customer servicing, this will save you time and likely a few wrong turns.

Download it here 👇
https://lnkd.in/e4vBPZ8J

27/03/2026

Edition 5 of AI - Decoded - Beyond the Chatbot

How AI in the contact center intersects with GDPR, the EU AI Act and UK regulation - and what business leaders need to know about governance and accountability.

05/03/2026

We’re heading to Enterprise Connect 2026 in Las Vegas, March 10 to 12.

We’ll be announcing a major partnership and showcasing our latest AI agents for retail and financial services.

If you’re attending, book a slot via the link, and we’ll see you in our demo zone!

https://lnkd.in/eaMAGfJ8

03/03/2026

From Chatbots to AI Agents: Turning Customer Conversations into Measurable CX and Revenue Outcomes

Most AI for CX looks great in a demo. The hard part is choosing an approach that performs in production, scales safely, and delivers measurable outcomes.

Syndeo, a Google Cloud services and technology partner, is hosting a 35 minute fireside chat with Google Cloud experts Mark Estes and Tomás Coyne.

We will cover:
✨The top reasons chatbots underdeliver, and what “real” AI Agents do differently.
✨Where AI drives measurable revenue impact in servicing, not just cost reduction.
✨How to deliver personalization customers trust, using broader data points within the enterprise and from external sources.

Join us here: https://lnkd.in/eRunr6AX

27/02/2026

https://syndeo.cx/2026/02/20/ai-decoded-edition-4-ai-data-privacy-and-the-contact-center/

How AI in the contact center intersects with GDPR, the EU AI Act and UK regulation - and what business leaders need to know about governance and accountability.

How AI in the contact center intersects with GDPR, the EU AI Act and UK regulation - and what business leaders need to know about governance and accountability.