Syndeo

15/04/2026

Most AI Agent projects don’t fail because of the tech.

They fail because of the buying decisions.

Great demo ≠ real-world performance.
Fluent conversation ≠ task completion.

And that gap is where time, budget and confidence get lost.

We’ve pulled together a no-fluff guide to help you cut through the noise:

The AI Agent Buyer’s Guide covers:
- What defines a real AI Agent
- The red flags most vendors won’t highlight
- The questions you should be asking
- What “good” looks like across real use cases

If you’re looking at AI for customer servicing, this will save you time and likely a few wrong turns.

Download it here 👇
https://lnkd.in/e4vBPZ8J

27/03/2026

Edition 5 of AI - Decoded - Beyond the Chatbot

How AI in the contact center intersects with GDPR, the EU AI Act and UK regulation - and what business leaders need to know about governance and accountability.

05/03/2026

We’re heading to Enterprise Connect 2026 in Las Vegas, March 10 to 12.

We’ll be announcing a major partnership and showcasing our latest AI agents for retail and financial services.

If you’re attending, book a slot via the link, and we’ll see you in our demo zone!

https://lnkd.in/eaMAGfJ8

03/03/2026

From Chatbots to AI Agents: Turning Customer Conversations into Measurable CX and Revenue Outcomes

Most AI for CX looks great in a demo. The hard part is choosing an approach that performs in production, scales safely, and delivers measurable outcomes.

Syndeo, a Google Cloud services and technology partner, is hosting a 35 minute fireside chat with Google Cloud experts Mark Estes and Tomás Coyne.

We will cover:
✨The top reasons chatbots underdeliver, and what “real” AI Agents do differently.
✨Where AI drives measurable revenue impact in servicing, not just cost reduction.
✨How to deliver personalization customers trust, using broader data points within the enterprise and from external sources.

Join us here: https://lnkd.in/eRunr6AX

27/02/2026

https://syndeo.cx/2026/02/20/ai-decoded-edition-4-ai-data-privacy-and-the-contact-center/

How AI in the contact center intersects with GDPR, the EU AI Act and UK regulation - and what business leaders need to know about governance and accountability.

How AI in the contact center intersects with GDPR, the EU AI Act and UK regulation - and what business leaders need to know about governance and accountability.

12/02/2024

🚀 We’re growing our team! Spread the word!

We’re on the hunt for talented software engineers to join our rapidly scaling company headquartered in Belfast.

Working with us involves developing leading-edge customer experience solutions covering voice, AI and messaging technologies across our Conversational AI platform.

As a Machine Learning partner with Google and Genesys, this is a unique opportunity – we are a company with a dynamic and entrepreneurial team of dedicated specialists.

For details on our current roles, the benefits we provide and to apply visit - https://syndeo.cx/careers/

*NO RECRUITMENT AGENCIES PLEASE*

04/12/2023

As we reflect on the incredible experience of the Deloitte Fast 50 awards, we're filled with a sense of profound gratitude this Monday.

Firstly, a heartfelt thank you🙏to all our well-wishers. Your congratulations and support have been overwhelming and deeply appreciated. Your encouragement not only acknowledges our efforts but also ignites our ambition to scale new heights.

To our esteemed clients and partners, your faith in us is the foundation of our journey. Walking this path of growth and innovation with you is a privilege, and your support is the lifeblood of our success.

A special shoutout to our entire team. Every single member plays an indispensable role, and together, we've crafted a legacy of excellence.

Finally, we extend our sincere appreciation to and the organisers of the Fast 50 technology awards. Your dedication to recognising innovation and excellence in the tech industry is commendable.

As we savour this moment of recognition, our eyes are set on the future. Driven by our passion for AI and commitment to delivering exceptional value, we are excited about what lies ahead.

Swipe through to see some memorable moments from the awards night. ⬇



Photo 1: Syndeo co-founders Alan Beck, Catherine Ewings and Oliver Lennon with James Toomey, Deloitte Lead Partner, Technology Fast 50 Awards.

Photo 2: Phelim Lennon, Elaine Armstrong, Alan Beck, Sandra Judd, Keith Griffin, Catherine Ewings, Oliver Lennon, Rodney Hassard and Rory Cunningham from Syndeo

01/12/2023

🏆 Syndeo Ranks 3rd on Deloitte Technology Fast 50 🏆

It was a great evening at the Deloitte Technology Fast 50 Awards Ceremony in the Mansion House, Dublin.

🎉 In our debut appearance on the list, we were thrilled to secure third place overall, and first place regionally.

Read press release - https://syndeo.cx/2023/12/01/syndeo-ranks-3rd-on-deloitte-technology-fast-50/



Photo: Syndeo co-founders Alan Beck, Catherine Ewings and Oliver Lennon with Aisléan Nicholson, Deloitte partner (second from right).

27/11/2023

✨Exciting news from Syndeo to kick-off the new week. ✨

Last month we were delighted to be recognised as one of Ireland's fastest growing technology companies in the prestigious Deloitte Technology Fast 50.

But the great news doesn't stop there! We have also received an update that Syndeo has been shortlisted for the esteemed Scale Up Award, a testament to our significant international growth over the past four years.

🏆 The Scale Up Award is a special honour, reserved for companies demonstrating extraordinary ability to expand and scale up, especially overseas.

Read more - https://lnkd.in/eGnb8S4i

24/10/2023

🎉 Syndeo is named as one of Ireland's fastest growing technology companies.

Delighted to be included in the prestigious Deloitte Fast 50!

Read more ➡ https://lnkd.in/eFfHN2JC