22/10/2024
Hello there,
We haven't posted anything recently but we are still operational. (October/2024)
Just a few updates, experiences, issues, advice:
We experienced in the last couple of days that DVA has made a lot of MOT appointments available for November. So if you just want to book your MOT then you may do it easier at the moment by yourselves for some locations but if you have issues finding a cancellation then we are still here to help.
Some of our clients want to change their booking after we found a cancellation even if the new appointment matches with their desired date interval they sent on SimpleMOT's request form.
Please note that changing appointments is not always possible whenever we amended your appointment already as the new appointment is already booked by us and DVA needs 1 CLEAR WORKING DAY before the booked appointment to make any changes. Yes, that's more than 24 hours + weekends and holidays.
This is why we ask for your desired dates and time of your desired appointment whenever you're filling our request form on our website as we cannot ask you about it again when we found the proper cancellation based on the date interval and desired time+location you sent us on the form. If we would ask about every desired data again then finding a new appointment for you would be impossible as cancellations will be gone and booked by someone else in like a couple of seconds in most cases.
Be more specific with the desired dates, don't take risks as if we found and booked a new appointment that you cannot make you will loose your appointment and you are responsible to book a new MOT appointment without any refunds of your booking.
IF YOU DON'T MEAN IT THEN DON'T SEND THE FORM!
AND DO NOT SEND THE FORM FILLED WITH WRONG DATA EITHER!
IF YOU ARE NOT SURE, DO NOT SEND THE REQUEST FORM!
If you changed your mind then send an email to cancel your request a.s.a.p. BEFORE we booked a new appointment for you!
We are not responsible if someone sent wrong data on our form and you could loose your booking and the fees you paid if you cannot make it to the new appointment!
If you want to amend your appointment again and if changing of the appointment is still possible then you need to send another request form on our website with the new reference number, desired date interval, time and location(s) on our site.
If you think you cannot make it to the appointment and want to manage your booking again to find another cancellation and DVA says your booking can still be amended you just need to send a text to us by replying to one of our previous text messages. (e.g.: "MANAGE REG1234" .. Replace the word REG1234 with your own vehicle's registration number).
Please note that we need time to change these "permissions" back. Usually it's not longer than 1 working day but much shorter in most of the cases.
Sometimes we experience another issue that we are not able to solve when someone cannot be authenticated for some reasons.
Authentication is a pretty straightforward process but timing can cause a lot of issues.. or if our clients have no access to their contacts (email, phone). We can try authentication for limited times only. In some of the cases we need to ask a customer not to send more requests as we are not able to manage the booking if the authentication hasn't been done successfully multiple times.
Without successful authentication we are not able to find a cancellation for anyone and we have to send a refund in these cases too without fulfilling your requests. So if you have no access to your email or phone (the same email address and phone number you booked the MOT appointment with) then you cannot be authenticated and we cannot be authorised to manage your booking.
Please note: By clicking the SUBMIT & PAY button on our form, you confirm that you have read and agreed our Terms and Conditions.
PLEASE, IF YOU DON'T MEAN IT THEN DO NOT SEND THE FORM!
AND NEVER SEND THE FORM FILLED WITH WRONG DATA EITHER!
Terms and Conditions:
https://simplemot.co.uk/terms-and-conditions-of-service/
