MacD IT Ltd

MacD IT Ltd We specialise in small to medium sized businesses, comprehensive IT support at sensible prices. MacD IT aim to provide a complete support package tailored.

21/02/2015

Viruses, worms, Trojans, rootkits, adware, spyware and ransomware.

All are threats to both home users and business users alike and are all too common place amongst those who use computers frequently. Some can be just an annoyance and some can be more malicious in intent – protecting yourself from these digital threats is important for the security of your data and the overall health of your system, having good security is paramount in the peace of mind that your browsing and work will be safe from prying eyes.

So what can we do to keep our systems safe? The most important component to a good security system is having rock solid antivirus. There are many free and there are also many paid applications – either having a one off payment to a subscription fee. If money is tight then Windows Security Essentials is a good solution – with regular updates provided through your normal update procedure to ensure that the protection is up to date. If you want to get a better quality product then Norton is a good call with a yearly subscription fee and support for all your devices.

Run once, run often
Don’t be completely fooled into thinking that because you have antivirus that nothing will get through because sometimes things can slip through the cracks – a stray click on a website or not reading the menus on an installer can land you with a headache of adware and malware. Run the antivirus program regularly so it can scan deep into your computer and w**d out anything that may be hiding – if you do suspect there are issues on your system then there are a couple more tools you can use.

1) Malwarebytes has stood up to the test of time as a great tool to scan the system and remove any malicious programs. Simple to download, install and run to offer that extra level on top of your antivirus program.

2) ADWcleaner is great for getting any adware that Malwarebytes might miss and also does a bit of cleaning behind the scenes for any of the non-malicious files that anything bad might have left behind. It takes less time than Malwarebytes and is simple as the click of two buttons and a reboot later to have a clean system in no time at all.

The frequency you choose to run checks is up to you though usually once every week or two weeks is sufficient – however if you’re in doubt it never hurts to be safe – and of course prevention is the best cure! Know what to look out for when you’re browsing and downloading, don’t click on anything you’re not absolutely sure about – be that an advertisement on a web page or a suspect attachment in an email. Pay attention to installers and make sure it’s not installing anything extra other than the software you want it to, and remember, if in doubt – scan it out!

03/09/2014

Beware of bogus emails that are going around dont open or click on any attachments!

30/07/2014

Any backup is basically copying your data files to disk or some other storage device, to provide a working copy of your data ready to be restored if the original copy is lost, damaged, or corrupted. This can can occur in a surprising number of ways - viruses, power failures, power spikes (these may not even be noticed! ), system crashes, external events such as flood, fire, theft, or vandalism , or even a simple user error.

A Sample Data Backup Procedure

How often you make a data backup depends on how frequently the data changes, the value you place on the information, its importance to your business, and the cost of replacing or recreating it. If you consider that your data file is too important to lose, or that it would be costly to replace, then you must backup regularly.

If you open and update your data files every day, you should set aside a labeled Hard Drive/usb pen drive for each day of the week and make a backup everday. The following week, when you next enter the backup file name, you will be prompted to overwrite or append the previous weeks file. If you overwrite, you will then be in a weekly cycle. If you are confident that you will always have space on the media, you can append and have a two weekly cycle.

If you feel your information doesn't alter that frequently, you can backup once a week and rotate disks on that basis - Week 1, Week 2, Week 3, Week 4, back to Week 1 again.

The ultimate system is to keep buying new media, backing up daily and working on a very long (6 monthly or more) cycle. This is to ensure that there is always a clean backup if a fault goes unnoticed for any length of time, but it is really overkill for a small business.

Don't Forget to Check That Your Data Backup Has Worked!

Don't be misled into thinking that because you have run a backup that it has worked, there are numerous horror stories of PC users suddenly needing to restore and only then finding out that their backup procedure has been routinely failing. You should regularly test the backup media to confirm that the data has been successfully backing up.

Don't put off learning how to recover files until disaster strikes. Practice to familiarize yourself with the process and make this a regular event, especially after any upgrades or changes.

27/07/2014

We are looking for a new support analyst.

Senior Support Analyst with good commercial experience; able to

support a variety of Microsoft Technologies to customers is required for our client's growing technical team. The role is based in Bathgate, the candidate should be able to provide 2nd / 3rd line support both on the phone and face to face, you will also need to participate and at times take the lead in projects.
Key technical skills and role responsibilities include:
- MS Windows Server 2003 2008, 2008 R2, 2012 sbs 2008 sbs 2011
- Active Directory
- Hyper-V
- SQL 2005, 2008
- Exchange 2003 and above
- SharePoint 2010
- MS Terminal Server
- File Server - NTFS permissions
- Desktop O/S' XP, Windows7/8.1
- MS Office 2007 and above
- Firewall and Router knowledge
- An understanding of network topologies
Candidate Requirements:
- Will have at least a minimum of 5 years commercial IT support experience.
- Excellent troubleshooting skills in all desktop applications and will be familiar with helpdesk call logging systems.
- Will have worked to SLAs and have the ability to resolve 3rd line support issues that have been escalated from the 1st or 2nd line team.
- Worked in a helpdesk environment previously supporting servers at 3rd Line level, you should be able to install, configure and then administer key applications such as: Server 2003/2008/2012, Exchange 2003-2010, Hyper-V.
- You will be expected to take on project work at mostly small business level (i.e. 5-50 user sites, 1-4 servers) generally in infrastructure upgrade or expansion scenarios, and you should be able to work alone and unsupervised where required.
- Certifications and qualifications along the Microsoft path of MCITP, MCSA/MCSE are of advantage but not essential
- Clean driving license is essential
Salary is negotiable depending on experience, Mileage Allowance will be provided.

Send covering letter and CV to [email protected]

Address

14C Glasgow Road
Bathgate
EH482AA

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 4:30pm

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