Sytel

09/07/2024

According to Deloitte only 25% of Contact Centres have implemented an omnichannel routing engine. Have you got yours yet? Check out Sytel's here: https://bit.ly/45x0KTL

15/02/2024

Looking forward to catching up with friends, customers and partners at at the end of the month, and excited to connect with new potential partners. Are you going?

Join us at MWC Barcelona 2024, the world's largest and most influential connectivity event. This year, we're excited to bring together the brightest minds and most influential decision-makers in the field of mobile technology. MWC Barcelona offers a unique blend of business, innovation, and networki...

08/02/2024

Where to start when considering CCaaS in the 2024 landscape? Here are 3 key factors to help you decide...

As the CCaaS landscape evolves, so does the demand for robust solutions that not only meet immediate needs but also stand the test of time. Below are 3 crucial considerations when navigating this evolving CCaaS landscape in 2024.

20/07/2023

Outbound calling – a lot more talk (and no rule-breaking)
When you need to reach out, the phone may still be best. But in many territories, it’s not easy: No more than 20% of calls to consumers may be answered.

https://sytel.com/resources/white-papers/predictive-dialing-in-a-compliant-age/?utm_source=facebook&utm_medium=post&utm_campaign=productivity_whitepaper&utm_id=02

And dialer regulations are getting tougher. Fines for non-compliance can damage your business.

What to do?

Your dialer doesn’t cope well with compliance, so you go with preview dialing and get 10-15 mins talk time per agent hour.

Or maybe in desperation, you let rip with predictive anyway and don’t worry about all the nuisance calls!

But hold on. There is third option…

Discover a predictive dialing strategy that is truly effective, even at 1% abandons.

To learn more, download our white paper on Reclaiming Productivity: Predictive Dialing in a Compliant Age

01/06/2023

Sytel are looking for a local Lead Generation Specialist to join our team & work on-site in Aylesbury. Do you fit the bill? Job description & details on how to apply here: https://sytel.com/vacancies/lead-generation-specialist/

09/03/2023

We are hiring! We are looking for a L2/L3 and a . Based in Aylesbury, UK - please click on the link to apply. https://sytel.com/employment/

02/03/2023

Sytel considers how existing legislation on nuisance calls might evolve to serve today's markets, and details a 'best practice' strategy for Sytel's US customers. https://sytel.com/press-releases/click-to-dial-in-the-spotlight/

24/11/2022

https://sytel.com

16/08/2022

Explore the essential foundations of enterprise-scale in these 3 articles: https://lnkd.in/eNXSmqJA

29/07/2022

Is your ACD designed to meet the challenges of scale in the cloud? Sytel's CTO Garry Pearson talks routing, multiplexing, automation & more... https://lnkd.in/eGzv_8gh With thanks to No Jitter,

24/06/2022

Discover the reality of cloud-native minus the marketing spin… https://bit.ly/3MrUAsF

23/05/2022

discover the flexibility of our here: https://bit.ly/3yVhy8P