20/01/2025
We are looking for enthusiastic, & skilled individuals to join our IT support Team (Armagh Office)
Computer Centre Ni Ltd, offering IT support and Service team covers all parts of Northern Ireland and Southern Counties.
The successful Applicant’s role, will be based on our IT support and Service team side of the business.
Roles include:
Provide fast, effective IT support to ensure smooth day-to-day operations.
Guide users through system configurations, troubleshooting, and maintenance both remotely and on-site.
Listen to user concerns and provide clear, practical solutions to meet their needs.
Work closely with other IT team members and external suppliers to resolve issues.
Maintain professionalism and integrity in all interactions.
Key Responsibilities:
Respond to support requests via email, phone, and in person.
Troubleshoot hardware and software issues and provide clear step-by-step guidance.
Manage user accounts, including onboarding and offboarding processes.
Perform regular system checks, updates, and backups.
Escalate complex issues to senior IT staff or external providers when necessary.
Follow up with users to ensure issues are fully resolved.
Document solutions and provide feedback to improve IT services.
Essential Criteria:
Experience: 2+ years in an IT support role, preferably within a Microsoft 365 environment.
Education: HNC/HND, NVQ Level 3, or equivalent qualification with ICT content.
Technical Skills:
Experience with Active Directory (including Azure/Entra ID).
Strong problem-solving and analytical skills.
Proficiency in Microsoft 365 tools and platforms.
Soft Skills:
Excellent verbal and written communication.
Strong interpersonal skills and a focus on delivering exceptional service.
Other Requirements:
Full UK driver's license and access to a car insured for business use.
Flexibility to work outside standard hours when needed.
A commitment to learning and developing new skills.
Desirable Skills:
Experience with mobile device management systems (e.g., Intune).
Familiarity with antivirus tools, preferably Microsoft Defender.
Knowledge of backup software and processes.
Experience with Microsoft SharePoint Online, Power Apps, and Power Automate.
Basic networking knowledge, including VPNs and firewall configuration.
PowerShell scripting for automation tasks.
For more information and to send in your CV’s, Please email: [email protected]
Mobile: Glenn 07962166210
Office: 028 8555 7999
