Network Connect Limited - Network Connect Ltd is a national supplier, installer and maintainer of Voice over IP (VoIP) business telephone systems, data networking equipment, wireless data networks, network provision (calls and lines), fibre optic, category 5e and category 6 structured cabling systems. Where do our areas of expertise lie? - From a supplier of analogue and digital telephone systems
in the early 90's, Network Connect Ltd has evolved into a total solution provider for voice and data communications, with activities in all key areas of its market. The service is not limited to the supply of hardware and engineering services alone, its alliances with carefully selected partners allow it to recommend and provide a full range of network services, encompassing public and private network provision, broadband internet access and virtual private networks, - VPN.
'Total Solution' is the key phrase. The company's strength lies in its ability to 'manage' the entire communication needs of its customers, providing support services extending well beyond the scope of a standard support contract. Value is added at every opportunity, in the advice which is given, and in taking ownership of customer communication issues, even if the issues do not relate directly to the service or product supplied by the company. Where appropriate, customers are left to run their business while Network Connect manage their communications. What makes us different? - Marketing language and rhetoric are often used to 'sell' the professionalism and image of a company, the reality often being somewhat different from the promises which are made. Network Connect stands out because, unlike many other companies, it delivers what it says it is going to deliver, - a quality service to its customers. Network Connect does the simple things that people have a right to expect, - telephone calls are answered promptly, messages are returned without the need for prompting, customers are not held in call queues, requests for help are responded to promptly and appointments are kept. Its customers are kept abreast of changes in technology through proactive account management, and business is never taken for granted. In short, the difference can be found in the company ethos, in the culture within the company which is brought about by the people it employs, people who put the customer first and who strive for excellence in everything they do. How do we know we are different? - Our customers tell us we are. We solicit feedback from our customers continually in all areas of our activity to ensure we are on the right track. We do not always get it right, but when we get it wrong we do everything in our control to rectify the error and prevent it from happening again. Our Customer Satisfaction Surveys, which are conducted on every new installation, provide continual feedback into the company, as do our regular customer site visits by our account managers. Who do we partner?- To deliver its services Network Connect has formed alliances or partnerships with several organizations. These organizations have not been chosen on their standing as an enterprise in the global market, but on their ability to deliver quality products, services and support suitable for the needs of Network Connect's customers. Some of these companies are internationally renowned and need little or no introduction, whilst others are less well known but are equally valuable in the provision of an all encompassing service. Current partners include:
Avaya for the supply of IP Office. IP Office is a 360 port, IP based telephone system, with rich functionality and applications to support VoIP, - Voice over IP, CTI, - Computer Telephony Integration and Contact Centre, - Call Centre Applications. SpliceCom for the supply of the Splicecom maximiser telephone system. Splicecom design and manufacture the Splicecom maximiser in the UK which is a business telephone system, designed for those requiring between 8 and 5,000 analogue or VoIP extensions. Completely scalable in design and distributed in architecture. Embracing open industry standards wherever they exist, all maximiser systems are used and managed as a single entity, no matter how many sites need to be networked. Meru Networks for the supply of wireless data networks. Meru Networks provide enterprise class wireless networks using 'virtual cell' technology to provide a seamless blanket of coverage across a site.
