ViiBE

Name: ViiBE
Address: Les Paris, FR
Telephone: +33186761446

ViiBE is a remote video-assistance web technology for contact centers and after-sales services. Our features will teleport your senses.

This webapp provides an innovative solution to enhance corporate customer services.

13/10/2021

We are so excited to announce that IBM is including ViiBE in its offer to respond to the consequences of the pandemic.

The strong interoperability between the European leader in visual assistance and the world leader in CMMS creates an unparalleled partnership for remote technical assistance.

Congratulations to the team on this exciting joint offer!

Watch our latest interview to hear what other great results Katia Luce, Stephane Coche, and Marc Prempain discuss regarding IBM and ViiBE's new technological partnership.

13/10/2021

Join us to discuss how the interoperability of ViiBE and IBM's solutions helps technicians solve problems remotely and limit travel, thus reducing operational downtime.

When? 19 October, at 11:30 AM CET
Where? Online
How? https://bit.ly/3A8iWla

We look forward to seeing you there!

13/10/2021

The oilfield communications market is projected to grow from USD 3.4 billion in 2020 to USD 4.5 billion by 2025, at a CAGR of 5.5% during the forecast period.

One of the exciting communications tools taking over the industry is ViiBE's visual support solution!

With ViiBE, access remote expert guidance in one click and avoid sending experts to offshore platforms via helicopter.

Download our ebook to discover how troubleshooting issues remotely with ViiBE can help supermajors eliminate up to 994,500 kg of CO2 emissions per year.

https://cutt.ly/CRwaoXU

13/10/2021

ViiBE drawbacks? None so far.

But don't just take our word for it! Check out this rave review we recently received from UCompares.

Read the full review to discover accurate and valuable information about how ViiBE's visual support solution can improve customer service and technical support: https://cutt.ly/CRwiT6u

13/10/2021

New projections for the global Digital Inspection market are expected to reach a revised size of US$32 Billion by 2027, growing at a CAGR of 5.7% over the period 2020-2027.

With fewer on-site trips and better-organized documentation for internal knowledge management thanks to visual support tools like ViiBE, it's clear why the remote inspection market is booming.

To discover more about how ViiBE can help you conduct inspections from a distance, check out our article on remote visual inspection here: https://cutt.ly/uRwihX9

13/10/2021

We're so proud to be the number one integration for both Zendesk Support and Zendesk Chat!

Kick off your post-vacation, back to work missions with ViiBE for Zendesk which includes new features like call scheduling which allows support agents to pre-program ViiBE calls directly into their calendars based on the agent and customer's availability.

To learn more about how ViiBE's visual support integration for Zendesk can boost your daily operations, check out our page on the Zendesk marketplace: https://cutt.ly/SRwu4Cw

13/10/2021

The Mobile Augmented Reality Market is expected to reach 1.9 billion active monthly users by 2022.

But with a rapidly expanding market, how do you choose a remote visual support solution?

Discover 5 key things to consider when deciding which visual support solution best fits your needs: https://blog.viibe.co/remote-visual-support-solution

25/08/2021

About 82% of companies experienced unplanned downtime at least once in the last three years (ServiceMax). What can companies use to reduce downtime?

To cut machine downtime and make maintenance operations cheaper, many big-name groups have begun to integrate AR solutions into their workflows.

In this article, ViiBE CEO Marc Prempain highlights the importance of choosing a solution that is technologically compatible with the existing IT environment, and that works in the field despite any potential connectivity issues.

To discover how augmented reality can benefit maintenance operations, read the full article here: https://cutt.ly/IWrvZFC

30/07/2021

According to Bain & Company, a 5% increase in customer retention can produce 25% more profit.

That's why it's so critical to provide feedback to call center agents. By continuously improving their customer support service, they play a major role in boosting customer satisfaction and retention.

How can you evaluate a call center agent’s performance? Check out our article to learn more!

Link in the comments below.

28/07/2021

80% of customers agree that they are more likely to do business with a company if it offers personalized experiences, according to Epsilon.

Every interaction counts. Personalized experiences and customer retention are deeply entwined — customers want to engage with businesses that make them feel valued and important.

In this Customer Think article, you will discover how to measure customer value and how a live visual support solution like ViiBE can boost customer satisfaction.

Check out the link in the comments to read the full article!

23/07/2021

80% of companies worldwide now report on sustainability as it becomes an increasingly important consideration for both consumers and investors.

In fact, 77% percent of consumers prefer to purchase from companies committed to making the world a better place.

If those figures aren't enough to convince you, check out our article on why corporate sustainability reporting is important for businesses!

Stats sources: Aflac and KPMG

22/07/2021

ViiBE CEO Marc Prempain sat down for a virtual coffee chat with SaaStock!

Read the full article if you're curious to learn:
- Insights on what it's like being a CEO and entrepreneur
- How ViiBE started
- How we gained 3 years of evangelization in 2 months
- Advice for people thinking about launching their SaaS

Find the link to the interview in the comments below

Adresse

Les Paris

Téléphone

+33186761446

Site Web

https://viibe.co/

Notifications

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