01/06/2026
At Näsi Pharmacy in Porvoo, Finland, the challenge wasn’t the product range or the service. It was the counter.
Pharmacies deal in sensitive conversations. Prescriptions, dosages, conditions people don’t want the person behind them in line to hear.
Open-plan layouts make that privacy almost impossible with conventional audio equipment.
Panphonics directional speakers changed that dynamic. Sound stays at the counter. The person two steps back hears nothing. No privacy screens. No hushed voices. No awkwardness.
The result was better customer experience and measurably higher engagement at the counter.
Privacy isn’t a luxury in healthcare settings. It’s a baseline.
If you’re designing or specifying pharmacy or healthcare environments, we’d be glad to walk through what’s possible.