Surveypal

21/11/2025

Surveypal and Kielikone christmas party 2025! Great time with great pals 😊

Ceramic course in Kallio was awesome 😍 After that, dinner at 👌

17/06/2025

Surveypal & Kielikone get together day, Helsinki.

Workshops, lunch and getting to know each other 😊After spending some time inside, we had a little friendly competition amongst pals outdoors 🏃🏃‍♀️🏃‍♂️

The day continues at Fat Lizard Töölö ☺️

28/11/2023

Hello customer service professionals👋!

In what ways do you think the latest emerging technologies will shape the future of customer service🤓? We are creating a “Customer Service and Technology Trends” report for 2024 and we’d love to get your perspective and insights!

🤩 Take the survey : https://q.surveypal.com/Research-Survey/0

By replying to this survey you help customer service professionals around the world understand the impact of technology applications in support operations.

🌟 What's in it for you?

Participants will receive the final report based on the survey findings. Your expertise will not only contribute to industry knowledge but also enhance your understanding of upcoming trends.

👥 Tag a colleague or friend who might be interested!

Let's collectively shape the future of customer service! Your input matters. Click the link to take the survey and stay tuned for the exclusive report. 🚀

22/03/2023

There is still time to register for CX Experts Customer Experience Seminar. CX Experts alongside Zendesk tymeshift Surveypal 1Stream ada will show you how technology is empowering support teams to have better experiences whilst boosting efficiencies. Book here:

Durban (Royal Palm, Umhlanga) 27th March: https://qkt.io/L0BZLu

Cape Town (The Old Biscuit Mill) 29th March: https://qkt.io/EWd0jm

Johannesburg (Sandton Convention Centre) 31st March: https://qkt.io/Dk4aAA

06/03/2023

How much does a customer service ticket cost you 😱? If you had that info available at any given moment could you use it to drive down costs? The answer is yes. Watch this short video we made with our friends at helphouse.io to learn more 🤩.

Vol 4: The importance of quantifying cost at contact centers

27/02/2023

Your ticketing system is overflowing with customer data 📈📊. How do you use that data to empower your team and deliver better experiences 🙌? Watch this video made with ❤️ by Surveypal and helphouse.io to find out!

Vol 3: Empowering CX teams with data

20/02/2023

Ever wondered what lies beyond your customer feedback data 🧐? In this discussion with helphouse.io we provide examples of the stories your feedback data can tell 😉

Vol 2 (out of 4): The role of feedback in contact centers

16/02/2023

If you are looking for a Zendesk Implementation Partner this article is the place to start.

Thanks helphouse.io for your input ;)

Considering a Zendesk Implementation Partner? Start with considering these five requirements.

13/02/2023

A while back our partner success manager Jussi Toivonen sat down with our friends at helphouse.io and had a discussion about customer experience success 💪🏾. This video series is the result of that discussion! Here we go:

Vol 1: The key to success for CX teams 🚀

19/01/2023

Ever wondered if the Customer Effort Score is the right customer service metric to track and measure? Then this article is for you 🤓

The Customer Effort Score (CES) tracks how much effort your customers exert when interacting with your company and is a reliable indicator of repurchases.

22/12/2022

Happy Holidays from all of us here at Surveypal