Lumoa

20/10/2022

Lumoa did it again! ☀️

The top 20 fintech scaleups - companies founded between 2012 and 2016 - in Finland ranked based on the companies’ latest reported revenues.

08/03/2022

How to find what matters in the massive amount of feedback you get from customers?

Carlos, CEO and co-founder of Lumoa is teaming up with Spiros Mohlin from Puzzel to discuss: the places where you can find the voice of the customer the insights that are hidden in customer support interactions how to use insights to drive action

Save your seat here:

Register for the webinar to find out how you can hear the voice of the customer – that might already be hiding in your contact centre!

28/02/2022

🏵 Kudos to Pirkanmaa for driving the customer & employee centricity and to ensure resident and employee satisfaction.

🏠 Wellbeing services county of Pirkanmaa (Pirkanmaan Hyvinvointialue) is one of the pioneers in using advanced analytics and AI to understand the preferences of the Pirkanmaa residents and the employees of the new organization.

🎯 Result of this research will be used for strategical planning concerning healthcare, social welfare and rescue services in Pirkanmaa.

💡 Lumoa is committed to empower every member of the county council of Pirkanmaa to make the right decisions based on the voice of the residents and the employees.

24/02/2022

Kudos to Telia Inmics-Nebula team for the fantastic achievement and improving customer experience 🌟

📈 Increasing NPS by +250% in a year, improving churn and reducing reclamations 📉

💡 “We knew where our pain points were and that’s also where we have to improve our processes and put our resources on. We have also understood the art of managing tickets. Improving customer experience is always a team effort.”
- Heli Ollilainen, Customer Experience and Insights Manager, at Telia Inmics-Nebula

Read more:

Inmics-Nebula has successfully increased the NPS score by 250%, improved churn and reduced reclamations by addressing pain points identified by Lumoa AI analysis.

23/02/2022

Calling all Lumoa users 🔔

Don't forget that you can now easily integrate your Zendesk account directly through Lumoa's new Integrations Page! 🔗 https://lumoa.me/solutions/lumoa-for-zendesk

This will allow you to pull all CSAT 1-5 scores, as well as their open text response, into Lumoa, where they can be analyzed. We can even pull over historic data and any information you have stored on the person leaving the feedback! 🎯

With Lumoa's Plug & Play Zendesk integration lets you analyze all your customer conversations and support tickets automatically.

22/02/2022

You are invited to our exclusive Webinar 🔖

🖥 Join the exciting discussion about "Uncovering the voice of the customer with AI" with Spiros Mohlin, Partner Success Manager at Puzzel and Carlos del Corral, CEO and co-founder of Lumoa

🔊 Does this resonate with you?
Save your seat now!🪑 https://www.linkedin.com/feed/update/urn:li:activity:6901782362544246784

📼 Even if you can’t make it on March the 10th, you’ll want to sign up, as we’ll send everyone a recording afterward. 🎦