On-Time Research Solutions Oy

04/10/2022

One of the questions we get most commonly asked is - How to start using Automated calls for our business? 🚀

So, this week we thought of sharing with you few simple tips to get started with automated callers -

Check out the 5 steps in our blog - https://www.ontime.fi/articles/how-to-use-automated-calls-for-your-business-5-tips

30/09/2022

Guess its time to automate the collection calls! 😁🤖

26/09/2022

Do you know how efficient an automated phone call is compared to a human? 🤔

-> It can be summarised with a ratio of 2500:1 🤯

On-time's automated calling platform can make over 18 000 calls an hour with no errors and more resilience than a human caller making it almost ridiculously efficient 🚀

This boosts your communications at lightning speed by accelerating the reach thereby improving customer support and brand experience!

22/09/2022

Check out some of the do's & don't of using automated phone calls ☎️

Automated voice technology is being increasingly used by a number of industries but many businesses are still unsure about the best practices to lead their customer communications with automated phone calls!

Based on our knowledge and years of expertise in the field we have listed some of the most commonly asked questions about uses of automated calls in:

👉 Sales
👉 Research
👉 Public Sector
👉 Recruitment

Read the blog on the 4 do's and don't of using automated voice calls to know more - https://www.ontime.fi/articles/4-dos-and-donts-of-using-automated-voice-technology-for-businesses

19/09/2022

We are delighted to share that we have a new addition to our team! Tommi Kivilehto has joined us as Head of Sales 💪

Tommi has a long experience in B2B SaaS sales from Finland, Sweden and Switzerland. He is passionate about building new and long-lasting customer relationships and has a fresh new perspective in leading our sales efforts.

Previously, he also pursued a career as an athlete playing professional floorball, 7 years abroad. So, goes without saying he loves to keep fit and also enjoys travelling and food (mainly eating) and in his spare time you'll find him butlering for his dog!

Welcome to the team Tommi, we are super excited to have you onboard 🚀

15/09/2022

According to a report by Deepgram and Opus Research - 73% of respondents noted customer experience analysis as the most impactful use of voice technology 🎙

This data validates the increasing use of automated calls for securing quality customer feedback as it more engaging, accelerates responses and is cost-efficient 🚀

Here are few ways in which you can implement voice technology with call automation for Customer Experience Analysis -

12/09/2022

In the digital age, it can be challenging to get people to fill out online surveys!

Most are just too busy or don’t want to take the time to answer questions. The good news is that an automated phone survey might be a more effective alternative in this situations ☎️

So, if you are spending significantly on financial or human resources but and still struggling to get adequate samples for your research or customer surveys - Check out these 6 simple steps to get started and launch your automated phone survey today! ✅

Read here: https://www.ontime.fi/articles/tips-for-launching-successful-automated-phone-survey

23/08/2022

Has your research team considered going agile? 🚀

According to a report by Exploding Topics one of the key market research trends of 2022 is faster, more cost effective research.

This can be achieved with smart technologies and automation which allows you to experiment and get results at an accelerated speed! The agile methods are undoubtedly more sustainable and excels when compared to traditional research practices 💪

So, are you ready to make the switch and adopt innovative research solutions?

Image Courtesy: Exploding Topics.
Report: https://explodingtopics.com/blog/market-research-trends

16/08/2022

Communications is at the forefront of customer service - be it for customer support, sending reminders, conducting surveys or information updates 📞

So, it's become highly crucial that we take different channels into consideration for various communication needs 💪

To begin with lets familiarise with the difference between the two most common and effective communication frameworks and practices used today - Omni-channel & Multi-channel 🚀

https://www.ontime.fi/articles/omnichannel-vs-multichannel-whats-the-difference

Check out the difference between omnichannel vs multichannel communications to start building your mobile communication efficiency with the right channels.