LeadDesk

04/03/2025

What if your call center could instantly turn conversations into actionable insights? Now it can.

Introducing LeadDesk’s AI Transcriber, a game-changing tool that transcribes calls in real-time, saving your team time and improving accuracy. No more manual transcription—just smooth, efficient processes for better customer interactions.

Why it works:
✔️ Real-time transcription for better accuracy
✔️ Powerful insights to enhance decision-making
✔️ Streamlined workflows for your agents

Want to take your customer service to the next level? Check out how AI transcription is shaping the future of support teams.

Read more here: https://bit.ly/42I5p5H

19/12/2024

⭐ BREAKING NEWS ⭐

LeadDesk has signed an agreement to acquire Zisson, a leading Norwegian provider of cloud-based contact center software.

This milestone strengthens our position as a key player in the Nordic CCaaS market and marks a significant step in our journey as the leading European provider of customer communication solutions.

Read the press release here:

LeadDesk is a leading supplier of sales and customer-service software in Europe.

29/10/2024

To outsource customer service or not? 🤔

The reason outsourcing contact centers has become such a big trend in general is its large number of benefits, but there can also be downsides to handing your customer experience to an external partner.

Read our thoughts on outsourcing from here 👉 https://bit.ly/4fuYosr

10/09/2024

Hey Sales Directors! 👋 How would you like 51% more completed calls and 29% more connected calls in your sales outreach?

Meet AI Dialer, the smarter, next-gen dialling solution that dynamically adjusts to your agent availability and maximizes productivity. Exclusive to LeadDesk.

✅ Key Features:

- Real-time agent prediction and adaptive dialling to minimise call drops.
- Autonomous control – set it up and forget it!
- Efficient even with fewer agents – performs seamlessly when your team size fluctuates.
- Prevents customer frustration by intelligently disconnecting unanswerable calls.

📈 Why AI Dialer?

- Boosts agent productivity by eliminating idle time.
- Optimises dialling speed and call flow based on live data.
- Handles low answer rates, ensuring smooth operation even with smaller teams.

Take your call center's performance to the next level with AI Dialer. Maximise efficiency, reduce downtime, and deliver superior customer experiences!

Activate AI Dialer on the LeadApp store. Only available from LeadDesk. https://bit.ly/3AUj7H4

Boost Agent Efficiency with Intelligent Call Management. AI Dialer brings 29% more connected calls and 51% more completed calls. Get it now!

22/08/2024

Did you know that 94% of unknown calls go unanswered because people are wary of scams?

Set your business apart from fraudulent calls and connect with more of your customers by branding your outbound calls to increase the chances of getting a response ✨

By verifying your company's identity, boosting brand recognition, and safeguarding your caller reputation, you can build trust and engagement with your audience.

06/08/2024

Effortlessly enhance your call analysis with the help of automatic summaries 📞🌟

Our AI Call Summariser is designed to generate succinct reports from your extensive conversations, allowing managers to allocate more time towards effectively leading and empowering their teams.

Get to know our AI solutions: https://bit.ly/3zY2M3p

11/07/2024

Maintaining top-notch security for the data handled by contact centers is essential in LeadDesk's operations.

The NIS2 Directive bolsters EU cybersecurity by imposing stricter requirements, broadening sector coverage, and requiring incident reporting. LeadDesk is fully compliant with NIS2, guaranteeing improved data security and proactive risk management.

Key Aspects of NIS2:
- Includes more sectors with strong security measures.
- Minimises financial impact and enforces timely incident reporting.
- Ensures security throughout the supply chain and executive engagement.
- Facilitates compliance across the EU.

For a deeper dive, check out our blog post: https://bit.ly/3Xvqi1x

09/07/2024

To summarise LeadDesk: we simplify human connections.

LeadDesk helps customer service and sales agents connect with their customers. We handle over 500 million conversations yearly, from voice to chat, SMS and social messaging. ​

With LeadDesk, talking with customers is easy.​
🔹Global systems reliably connect to more customers with fewer dropped calls.​
🔹Flexible modern digital solution replaces old, outdated, error-prone physical systems.​
🔹Our AI-powered contact center software makes agents and managers happier and more efficient.​

Make every connection an opportunity for happy customers and unstoppable agents with LeadDesk.

28/06/2024

Thank you to all our amazing customers in Amsterdam who joined us for an insightful discussion about the future of AI in contact centers! 🙌🏼

Your engagement and enthusiasm truly made the event a success –- we value our talks and your feedback and are grateful for your continued support.

Let's continue to innovate and grow together as we shape the future of CCaaS with AI!

11/06/2024

How quickly can LeadDesk deploy an AI chatbot?

Gone are the days of lengthy training processes that took months. Thanks to LeadDesk's cutting-edge AI solutions, this can now be accomplished in just days, or even hours! ✨