HappySignals Ltd

HappySignals Ltd HappySignals is the Experience Intelligence platform that measures the human experience of IT. Employee Experience made easy and actionable.

60% of employees say AI frees up time for better work. That sounds promising.But our data also shows that for 33%, AI ha...
24/09/2026

60% of employees say AI frees up time for better work. That sounds promising.

But our data also shows that for 33%, AI has no influence on their work. And for 7%, it actually makes work more stressful. Same technology. Very different experiences.

So, if you’re measuring AI success through licenses and usage alone, you’re missing an important part of the picture. Who is getting real value from AI? Who needs more training? And where should you invest next?

Join our webinar on October 8th to see how Experience Intelligence can help you understand the human side of AI adoption and turn it into better decisions.

👉 Register for the "Are your employees actually getting value from AI?" session: https://hubs.ly/Q04yc3yH0

Can you answer these two questions about your organization?❓Do you know who your employees are — really, beyond a job ti...
18/08/2026

Can you answer these two questions about your organization?
❓Do you know who your employees are — really, beyond a job title?
âť“Do you know how different groups feel about the tools and support you give them, not just the average?

If either answer is "not really," you're not alone. Most IT leaders are flying on an average score that sounds fine and tells them nothing.
That's the gap Sami and Pasi are digging into in our upcoming webinar on August 20, Experience Intelligence: what it means and the impact you can make. Save your spot: https://bit.ly/4x5ARY1

Employees report losing an average of 3h 18min of productive time per incident.Assuming an average employee cost of $55....
13/08/2026

Employees report losing an average of 3h 18min of productive time per incident.

Assuming an average employee cost of $55.50/hour, that's approximately $185 in productivity lost for every incident.

Multiply that across thousands of tickets each year, and the business impact becomes significant.

đź“Š Learn where lost time accumulates, in the Global IT Experience Benchmark Report 2026. (link in comments)

Ask ten IT leaders how happy their employees are, and you'll likely hear the same answer: 3.7 out of 5. This is not a co...
06/08/2026

Ask ten IT leaders how happy their employees are, and you'll likely hear the same answer: 3.7 out of 5. This is not a coincidence. It's what happens when everyone measures the same way, and nobody asks what that number is hiding. Because averages don't tell the truth: a healthy 4.6 can have a struggling 2.1 buried inside it. Small enough to disappear into the average, but big enough to matter.

Our co-founders Sami Kallio and Pasi Nikkanen are hosting a free session on August 20th on what Experience Intelligence really means and the impact it can make:

🔍 Why one average score can quietly kill development
🎯 How to find the segments hiding inside a "good enough" number
đź“Š A simple five-step model for turning feedback into action
🚀 Where to start: ITSM, AI adoption, or the digital workplace

Save your spot. Can't attend live? Register anyway — we'll send the recording.
https://bit.ly/4wCUlD6

Can two service desk models achieve the same employee happiness—but very different business outcomes?Yes! Internal and o...
03/08/2026

Can two service desk models achieve the same employee happiness—but very different business outcomes?
Yes!

Internal and outsourced first-line service desks produce virtually identical happiness scores.

Yet employees supported through outsourced desks report:
• 45% more lost time per incident
• 135% more lost time per request

The lesson?
Looking at happiness alone doesn't tell the full story.

đź“Š Explore the full analysis in the Global IT Experience Benchmark Report 2026.
https://hubs.ly/Q04nvF8S0

Most IT leaders focus on resolution times. Employees notice something else: being passed around.Each reassignment dramat...
24/07/2026

Most IT leaders focus on resolution times. Employees notice something else: being passed around.

Each reassignment dramatically increases lost productivity and reduces happiness. By the fifth handoff, employees report losing over 10 hours and experience scores nearly halve.

Discover one of the clearest improvement opportunities in modern IT support.

đź“Š Global IT Experience Benchmark Report 2026 (link in comments).

Employees don't remember IT support simply because their issue was resolved.They remember how they were treated.Across m...
18/07/2026

Employees don't remember IT support simply because their issue was resolved.
They remember how they were treated.

Across more than 1.5 million incident responses, speed, communication, agent attitude, and competence influenced the experience more than resolution alone.

Technical excellence matters. Human experience matters just as much.

đź“Š Discover what really drives IT experience in the Global IT Experience Benchmark Report 2026:
https://bit.ly/3QBcVMp

Can the same IT service produce completely different employee experiences?Absolutely.Our benchmark shows that employees ...
07/07/2026

Can the same IT service produce completely different employee experiences?
Absolutely.

Our benchmark shows that employees in different regions have very different expectations, support preferences, and perceptions of productivity loss.

Global IT benchmarks only become valuable when they're viewed in context.

🌍 Get your free copy of the Global IT Experience Benchmark Report 2026 (link in comments)

Join us on July 14th to see that connecting a new tool to ServiceNow doesn't necessarily mean a long project, a lot of c...
06/07/2026

Join us on July 14th to see that connecting a new tool to ServiceNow doesn't necessarily mean a long project, a lot of coding, and a lot of meetings. We'd like to prove otherwise, in a live 15-minute session: https://hubs.ly/Q04nyyLR0

Juha-Pekka Lehtonen, HappySignals' VP of Solution Consulting, will be joined by Pasi Nikkanen, HappySignals' Co-founder, to take a clean ServiceNow instance and connect HappySignals to it in front of you. No slides. No pre-baked setup. Just the real steps, start to finish. Here's what you'll see:

- Installing HappySignals from the ServiceNow Store
- Configuring it and mapping your own operational data fields
- Embedding rating buttons into your existing resolution email
- Experience data flowing back into ServiceNow — where your agents already work

The result: a real upgrade from out-of-the-box CSAT to happiness and lost-time data tied to the services, channels, and handoffs that actually shape your employees' experience. Can't join live? Register anyway, and we'll send you the recording: https://hubs.ly/Q04nyyLR0

Everyone has an opinion about the best support channel. But what does the data say?We compared employee happiness and pr...
02/07/2026

Everyone has an opinion about the best support channel. But what does the data say?

We compared employee happiness and productivity across phone, chat, email, self-service portals, walk-in support, and more.

Some findings confirm expectations. Others are genuinely surprising.

See which channels employees value most in the Global IT Experience Benchmark Report 2026:
đź“Š https://bit.ly/3SXdGQt

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