20/02/2025
I run a telehealthcare company Trinnect. And we have primarilytwo types of customers.
Some are my long time friend. Calls over WhatsApp. Shyam, my friend is hospitalized in (one of the top hospitals in Mumbai). She has serious stomach issues. Cannot eat for nearly a week. What happened to her?
Me: well, I am not a doctor. I can't tell. Do you want a consultation? As you know quite a few top doctors are associated with us.
My friend: oh, you might have learnt something from your doctors? Can't you tell what happened? The patient party is very anxious to know!
Me: well, upload the documents on our portal. In a few hours, one expert will consult you.
My friend: how much is the fees?
Me: 500 to 700 rupees, depends on the time of consultation.
My friend: ok, let me ask them (patient party).
The story end there.
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Another case:
A long time acquaintance:
Hello sir !
Me: hello good morning.
He: here are my documents. Can you please check if the treatment is right?
Me: I am not a doctor. Consultations are done by our doctors. If you want to get a consultation, please let me know.
He: sir, I will call tomorrow.
And that tomorrow never came.
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A lady calls me: hello!
Me, hello, how are you?
She: I have a problem, I suspect UTI. (urinary tract infection)
Me: can you upload your complaints?
No word.
Next day she calls: hello, I am in Chennai, visiting **** hospital. Will connect when I am back
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During my daily strolls on the station platforms, someone mildly known calls me:
Hello Shyam da!
Me: hello!
He: you know I have a heart problem. Can I consult a cardiologist?
Me: for sure you can. We have excellent specialists of internal medicine as well as sub specialists in interventional cardiology.
He: you know, I often go blank fors while when I get up from sitting. Yesterday it happened while my wife brought me tea.
Me: I am not a doctor, but we have a cardiologist from mumbai.
He: my son bought an apartment in Mumbai. It's big.
Ok. You can get back asap.
Five days, he is seen chewing khaini. But no contact for a consultation ...