Efecte

14/10/2024

A new chapter begins! 🎉 We’re excited to introduce the new Matrix42 — one unified team, portfolio, and brand born from the integration of Matrix42 and Efecte.

Our new portfolio, available today, is built to help you digitalize and automate your work, with AI at the core. It is a complete suite that is optimized for your needs, delivered “Cloud your way”, and supported by local partners who understand your unique needs and are dedicated to your success.

Make sure to follow Matrix42 page to stay updated on the latest innovations, news, and events! Together, we’re building the European choice for Service Management. 🌍💼

29/07/2024

In light of our upcoming event, "Digitalize and Automate Your Work: Accelerate AI-Powered Service Management," why not revisit one of our most-read interviews with Ewa Karczmarczuk? 👩‍💻

Ewa, a Conversational AI expert, shared her insights into the transformative power of AI in Service Management. From boosting self-service capabilities to predictive analysis, AI holds immense potential to empower both end-users and ITSM professionals. 🚀

Read the full interview here: https://www.efecte.com/blog/empowering-itsm-with-ai-interview-with-ewa-karczmarczuk

And sign up for our free event on October 1st!
👉https://www.efecte.com/digitalize-and-automate-2024

Learn how to empower ITSM with AI. Ewa Karczmarczuk shares how to create an employee-centric ITSM environment, find a balance between AI and human skills, and much more.

25/07/2024

🗓 Save the date for Digitalize and Automate 2024: Accelerate AI-Powered Service Management 🚀

Join us on October 1st, 2024 for Europe's #1 virtual event for ITSM, ESM, IAM, and AI professionals!

👉 Why attend?
Digitalize and Automate 2024 promises to deliver even more powerful strategies to accelerate your Service Management. Participate in Demo Sessions with our product specialists, Podium Discussions with industry experts and exciting keynotes from renowned speakers.

💡 Keynote Highlight
We are thrilled to have David Rowan, founding UK editor-in-chief of Wired and author of "Non-Bullsh*t Innovation," as one of our keynote speakers.

Book your free spot now:
https://www.efecte.com/digitalize-and-automate-2024

10/07/2024

Meet Jeffie - our new digital assistant in customer environments!

Jeffie is designed to enhance how we communicate with our customers and end users within the Efecte Service Management (ESM) tool.

Unlike current communication methods, Jeffie allows us to talk to and hear directly from the end-users.

Why is this important?

✅ improves user engagement
✅ informs users about new features
✅ increases adoption of these features
✅ gathers in-app feedback from real end users

The rollout starts from Finnish dedicated cloud environments, with others to follow later. Announcements will be made in Finnish, with other languages to be added when Jeffie is rolled out in other areas :)

Are you excited about this new update? Let us know what you think!👇

07/06/2024

If your company is using ChatGPT, you might be wondering why should you switch to Effie AI? In this short clip, Juha Hänninen explains the advantages of Effie AI.

Would you like to learn more about Effie AI?

Download our free whitepapers:

👉 Effie AI for Agents (if you want to boost Service Desk’s productivity): https://bit.ly/3ywL1Yj
👉 Effie AI for End-users (if you want to enhance user experience): https://bit.ly/3KcxuHV

28/05/2024

Are you struggling to find the right Service Management solution or looking to expand your current one? In our on-demand webinar, you'll explore essential topics, from platform selection criteria to implementation strategies and beyond:

“Easy start in Service Management: How not to trade-off your growth”

Get your free recording at: https://bit.ly/4bu6CPP

Watch our webinar on Easy Start in Service Management to learn how Efecte Service Management can help your organization grow effortlessly. Dive into insights, demos, and success stories.

06/05/2024

Are you trying to get started with a new Service Management solution?

Whether you are migrating to a new vendor, or are completely new to Service Management, we invite you to join our next free webinar:

❝Easy Start in Service Management: How Not to Trade-off Your Growth❞
⏰ 23 May | 12:00 CET

Why will you find it useful?

Our speakers Jonne Kauko and Sami Salomaa will walk you through the most important questions you've probably been facing:

🤔 What to consider when choosing the platform?
🚀 How do we manage implementation or migration seamlessly?
💼 Which use cases can you start with?
🏃‍♀️ How to get AI up and running quickly?
💰 What are the benefits of having one platform?

Join us online for an insightful content, demo, and live Q&A!
👉 https://www.efecte.com/webinars/easy-start-in-service-management

Join our webinar on Easy Start in Service Management to learn how Efecte Service Management can help your organization grow effortlessly. Register now for insights, demos, and success stories.

02/05/2024

Implementing AI in Service Desk 👉 What are the results?

Last year we implemented AI into our own Service Desk and the results are interesting to look at! We had a chat with Aleksi Koli, a Service Desk Specialist at Efecte, who shared his firsthand experience with Effie AI.

🔭 Check out the findings:
https://www.efecte.com/blog/implemeting-ai-in-service-desk-results

Discover the transformative impact of implementing Effie AI in our Service Desk. Accelerate response times, expand response options, and enhance troubleshooting capabilities for best customer experiences.

30/04/2024

Wishing you a Vappu filled with joy, doughnuts, laughter, and smoothly running systems! With Efecte, your IT processes bloom like Finnish flowers in May! 🌼

12/04/2024

For years, Matrix42 and Efecte together with our partners have been helping our customers digitalize and automate their work, contributing towards a better world of sustainable happiness, prosperity, and growth.

Now, by joining forces as the new Matrix42, we embark on a new phase of this journey, and we look forward to a continued partnership with you.

For more information, visit: https://bit.ly/3TYGIvU