28/04/2026
Hawi Software Solutions
WE ARE HIRING! - Technical Support Specialist
📍Location: Adama
🕒Type: On-site | Full-time
💼Salary: Company Scale
📅Deadline: May 10, 2026
💻 Role Description
We are looking for a Technical Support Specialist to join our team in Adama. You will be responsible for assisting customers with technical issues, troubleshooting problems, and ensuring a high level of customer satisfaction through effective communication and problem resolution. Day-to-day responsibilities include responding to customer inquiries, resolving technical challenges, maintaining detailed logs of support interactions, and collaborating with internal teams to improve service and solutions.
✅ Qualifications
▪ Strong skills in Customer Support, Customer Satisfaction, and ability to manage customer interactions effectively
▪ Proficiency in Technical Support and Troubleshooting to diagnose and resolve technical issues efficiently
▪ Solid Analytical Skills for problem-solving and evaluating technical challenges
▪ Excellent verbal and written communication skills
▪ Ability to work independently and as part of a collaborative team
▪Punctuality, attention to detail, and a proactive approach to problem resolution
▪ Previous experience in technical support or a customer-facing role is a plus
▪ Experience in working with IT systems and software tools is a plus
▪ Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
▪ Ability to work independently and manage multiple tasks in a fast-paced environment
📩 Apply Now:
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📧 Email: [email protected]