Recordia - Power your business

02/06/2026

🗣️Voice is no longer just a channel. It’s now a direct driver of strategic decisions.

Every conversation holds critical insights about customers, risks, and opportunities. The challenge is no longer capturing them, but turning them into real-time, actionable intelligence.

Discover more 👇

Customer experience is built across multiple touchpoints, which is why voice has evolved from a standalone channel into the unifying...

28/05/2026

Compliance and quality can no longer rely on manual audits or limited samples.

When you analyze 100% of conversations, you start uncovering risks, deviations, and opportunities that would otherwise go unnoticed.

Discover how 👇

Expectations in contact centers have evolved toward a dual objective: ensuring regulatory compliance while maintaining high-quality...

26/05/2026

Last week, we attended , organized by Asociación Colombiana de BPO, and we couldn’t be happier.

It’s always a pleasure to return to Cartagena to take part in such an enriching event, where we can share the latest industry news and discuss trends and solutions that help us become more efficient, smarter, and more customer-focused.

See you next year!

21/05/2026

Our CMO, Iván Milans de Bosch, shared with Relación Cliente Magazine in an interview how voice technology has become a strategic asset capable of real impact on business operations.

In the interview, we analyze a recent success story involving the implementation of intelligent agents for sensitive operations, specifically, debt collection.

“The first challenge is often the assumption that an intelligent agent is just a technology. In reality, it’s an operational transformation project.” — Iván Milans of Bosch

Read the full interview here👉

Iván Milans del Bosch, CMO de Recordia, habla de la importancia de combinar inteligencia conversacional con control operativo.

19/05/2026

🔊Telephone support in public administrations remains a critical channel for millions of citizens.

How can secure authentication be guaranteed without adding friction or lengthening calls?

, combined with advanced analytics, makes it possible to strengthen security, reduce fraud, and turn every interaction into a source of strategic information.

Find out more 👉

The relationship between citizens and public administrations now spans multiple channels: online portals, mobile apps, in-person...

14/05/2026

🤖 are transforming debt recovery processes.

Understanding how they are integrated into recovery processes is key to understanding their impact on operational efficiency and decision-making.

We tell you everything you need to know 👉

Debt collection management has become a strategic challenge for companies across multiple industries, including banking...

12/05/2026

🌟AI Agents are transforming contact centers, but automation is just the beginning.

The real value lies in analyzing the interactions they generate:

✅Discovering points of friction
✅Identifying customer needs
✅Turning conversations into useful information

Discover the next step in AI-powered contact centers 👉

The adoption of artificial intelligence agents in contact centers has grown rapidly in recent years. Many organizations have...

07/05/2026

🤔IVR vs. Conversational Agent: which is the best option for your call center?

It’s not just a technological decision; it’s a business decision.

Each has its benefits, but the key lies in knowing when (and how) to combine them.

In our latest article, we cover:

✅The key differences between IVR and conversational agents
✅When to use each technology
✅How to make data-driven decisions

👉 Read the full article here:

The debate around IVR vs. Conversational AI has become one of the most strategic decisions for call center leaders. As automation...

05/05/2026

🔔Low contact rates, high operating costs, and strict regulations make debt collection management a complex challenge for many organizations.

Virtual Voice Agents enable you to automate collection campaigns, manage personalized conversations with debtors, and optimize the entire collection process.

Want to learn more about the potential of ? Download the use case 👇

Unanswered calls, slow and unempathetic manual processes, and high operational costs make debt recovery a challenge...

30/04/2026

Microsoft Teams is now a core communication channel in banking, insurance, and enterprise environments…

But here’s the real question:

👉 Are your conversations actually compliant?

Many organizations rely on without the level of control, traceability, and evidence required by regulations like II or GDPR.

Find out the risks, and how to fix them 👇

The use of Microsoft Teams as a customer communication channel is no longer the exception; it has become standard practice...