Recordia - Power your business

Recordia - Power your business Listen to your customers. Discover the hidden information in all your conversations.

Compliance and quality can no longer rely on manual audits or limited samples.When you analyze 100% of conversations, yo...
03/09/2026

Compliance and quality can no longer rely on manual audits or limited samples.

When you analyze 100% of conversations, you start uncovering risks, deviations, and opportunities that would otherwise go unnoticed.

Discover how 👇

Expectations in contact centers have evolved toward a dual objective: ensuring regulatory compliance while maintaining high-quality...

✅The issue isn't just about compliance; the problem is that a small sample doesn't always reflect what's happening acros...
01/09/2026

✅The issue isn't just about compliance; the problem is that a small sample doesn't always reflect what's happening across the entire operation

In this new regulatory landscape, providing proper care remains essential, but being able to demonstrate it with clear, traceable, and accessible information is just as important.

Having comprehensive dashboards to ensure compliance is essential for a holistic view of the service. Find out how with AI solutions 👇

Spain’s Customer Service Act, commonly known as the Ley SAC, is prompting many companies to rethink how they monitor their...

🏆 Recordia has been recognized at the Platinum CX Awards with the Best IT Project in Speech Analytics award for its proj...
27/08/2026

🏆 Recordia has been recognized at the Platinum CX Awards with the Best IT Project in Speech Analytics award for its project with Grupo inmark

This award highlights how conversational intelligence can help organizations turn their conversations with customers into useful insights to improve processes, identify opportunities, and make more informed decisions.

“This award recognizes our collaboration with Inmark and an approach to technology that is highly focused on real-world impact. At Recordia, we believe that conversations are one of the most valuable assets of any organization.” — Iván Milans de Bosch, CMO of Recordia

🔗 You can now read the full story on our blog 👇👇

Recordia® was recognized alongside our client Inmark at the Platinum CX Awards with the award for Best IT Project in Speech Analytics...

Telephone fundraising for NGOs is not just about making more calls. It is about understanding what happens in every conv...
25/08/2026

Telephone fundraising for NGOs is not just about making more calls. It is about understanding what happens in every conversation.

In this success story, we show how Conversational Intelligence helped a major NGO identify objections, drop-off patterns, and conversion drivers to optimize its member fundraising campaigns.

Discover the full success story here 👇

Telephone fundraising for NGOs is a major challenge, and our client wanted to optimize and maximize results in its telephone membership...

🚨Call peaks remain one of the biggest challenges for Contact Centers.When agents aren’t available, calls are lost, custo...
20/08/2026

🚨Call peaks remain one of the biggest challenges for Contact Centers.

When agents aren’t available, calls are lost, customers hang up in frustration, and organizations face operational and regulatory risks, especially in environments with legally mandated response times.

Discover how Voice Agent solutions help companies manage call surges and contact center overload 👇

Call peaks remain one of the biggest challenges for Contact Centers. When no agents are available, calls go unanswered, customers abandon...

🗣️The debate between IVR and conversational agents has become one of the most strategic decisions for call center manage...
18/08/2026

🗣️The debate between IVR and conversational agents has become one of the most strategic decisions for call center managers

Choosing between an advanced hashtag and a conversational agent isn’t just a technological issue; it’s about operational and business approach. Each solution addresses different needs, and understanding their differences is key to maximizing their impact.

We’ll tell you all about it here 👇

The debate around IVR vs. Conversational AI has become one of the most strategic decisions for call center leaders. As automation...

✅The issue isn't just about compliance; the problem is that a small sample doesn't always reflect what's happening acros...
13/08/2026

✅The issue isn't just about compliance; the problem is that a small sample doesn't always reflect what's happening across the entire operation

In this new regulatory landscape, providing proper care remains essential, but being able to demonstrate it with clear, traceable, and accessible information is just as important.

Having comprehensive dashboards to ensure compliance is essential for a holistic view of the service. Find out how with AI solutions 👇

Spain’s Customer Service Act, commonly known as the Ley SAC, is prompting many companies to rethink how they monitor their...

🔔Low contact rates, high operating costs, and strict regulations make debt collection management a complex challenge for...
11/08/2026

🔔Low contact rates, high operating costs, and strict regulations make debt collection management a complex challenge for many organizations.

Virtual Voice Agents enable you to automate collection campaigns, manage personalized conversations with debtors, and optimize the entire collection process.

Want to learn more about the potential of ? Download the use case 👇

Unanswered calls, slow and unempathetic manual processes, and high operational costs make debt recovery a challenge...

Microsoft Teams is now a core communication channel in banking, insurance, and enterprise environments…But here’s the re...
06/08/2026

Microsoft Teams is now a core communication channel in banking, insurance, and enterprise environments…

But here’s the real question:

👉 Are your conversations actually compliant?

Many organizations rely on without the level of control, traceability, and evidence required by regulations like II or GDPR.

Find out the risks and how to fix them 👇

The use of Microsoft Teams as a customer communication channel is no longer the exception; it has become standard practice...

Want to learn how implementing our Intelligent Agents at an education company helped them increase their contact rate, i...
04/08/2026

Want to learn how implementing our Intelligent Agents at an education company helped them increase their contact rate, improve recovery rates, and ensure consistency in their messaging?

Download the success story 👇

Multifactor The growth of our client’s business in the education sector increased the complexity of managing unpaid debts...

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