Recordia - Power your business

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Pozuelo de Alarcón, Comunidad de Madrid
Recordia - Power your business

Listen to your customers. Discover the hidden information in all your conversations.

06/10/2026

✅The issue isn't just about compliance; the problem is that a small sample doesn't always reflect what's happening across the entire operation

In this new regulatory landscape, providing proper care remains essential, but being able to demonstrate it with clear, traceable, and accessible information is just as important.

Having comprehensive dashboards to ensure compliance is essential for a holistic view of the service. Find out how with AI solutions 👇

Spain’s Customer Service Act, commonly known as the Ley SAC, is prompting many companies to rethink how they monitor their...

01/10/2026

Compliance and quality can no longer rely on manual audits or limited samples.

When you analyze 100% of conversations, you start uncovering risks, deviations, and opportunities that would otherwise go unnoticed.

Discover how 👇

Expectations in contact centers have evolved toward a dual objective: ensuring regulatory compliance while maintaining high-quality...

29/09/2026

🗣️Voice is no longer just a channel. It’s now a direct driver of strategic decisions.

Every conversation holds critical insights about customers, risks, and opportunities. The challenge is no longer capturing them, but turning them into real-time, actionable intelligence.

Discover more 👇

Customer experience is built across multiple touchpoints, which is why voice has evolved from a standalone channel into the unifying...

24/09/2026

Want to learn how implementing our Intelligent Agents at an education company helped them increase their contact rate, improve recovery rates, and ensure consistency in their messaging?

Download the success story 👇

Multifactor The growth of our client’s business in the education sector increased the complexity of managing unpaid debts...

22/09/2026

🤔Who is really on the other end of the conversation?

In regulated environments, authentication isn’t optional—it’s critical. Having solutions that allow you to authenticate your customers on any channel you use, including Microsoft Teams, is essential.

Here’s everything you need to know about authenticating customers during interactions in Microsoft Teams 👇

The use of Microsoft Teams as a channel for customer interactions continues to grow across banking, insurance, and large enterprises...

17/09/2026

Telephone fundraising for NGOs is not just about making more calls. It is about understanding what happens in every conversation.

In this success story, we show how Conversational Intelligence helped a major NGO identify objections, drop-off patterns, and conversion drivers to optimize its member fundraising campaigns.

Discover the full success story here 👇

Telephone fundraising for NGOs is a major challenge, and our client wanted to optimize and maximize results in its telephone membership...

15/09/2026

🚨Call peaks remain one of the biggest challenges for Contact Centers.

When agents aren’t available, calls are lost, customers hang up in frustration, and organizations face operational and regulatory risks, especially in environments with legally mandated response times.

Discover how solutions help companies manage call surges and contact center overload 👇

Call peaks remain one of the biggest challenges for Contact Centers. When no agents are available, calls go unanswered, customers abandon...

10/09/2026

The remains the most complex channel… and the most decisive one.

It’s not enough to just answer calls: you have to design memorable, efficient, and consistent experiences.

We’ll share the keys to creating unique experiences on voice channels, from technology to conversational design.

👉 Discover how to elevate the voice experience:

In today’s digital economy, where customer experience has become a strategic differentiator, voice channels continue to play...

Dirección

Joaquín Turina 2
Pozuelo De Alarcón
28224

Página web

https://recordia.net/

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