27/10/2024
خصم خاص 15% على جميع رخص 3CX حتى نهاية نوفمبر
Smart working
Use call and chat reports to ensure targets are met. Monitor performance with login history and call/chat stats to keep track of daily operations. Use Switchboard for real-time queue monitoring, and Wallboard to display stats.
Easy call management
With easy to set up IVR menus and call queues, managing calls is easy. Create voice apps to automate repetitive tasks. Keep your callers updated with queue announcements. During busy times - use the call back option.
Advanced features
Enjoy advanced call center features with skilled-based routing and round-robin queue strategies. Monitor and manage agent status and active calls letting Managers and agents see their key call statistics anytime at a glance.
Choices, choices!
Integrate website live chat, offering visitors a quick way to interact. For those who want to talk, they can by clicking on the '3CX Talk' link. Text messages? Send and receive via 3CX. Facebook and WhatsApp messages? Yes - included too.
Pre-tested CRM
Automatic call pop-ups, journals and customer record updates with CRM integrations. Choose from Zoho, Salesforce, Hubspot, Freshdesk, Zendesk, Vtiger and others for a pre-tested integration. Don’t see yours? Build the integration with our CRM template.
Click2Call
Launch single click calls directly from your CRM or browser. No copy and pasting phone numbers, simply click on any number and it’s dialled for you. Make your communications easier and ensure that every interaction with your customers is quick and efficient.
Quality monitoring
Ensure compliance and maintain high quality service by recording your calls. Make use of the Listen in and Whisper features and train your staff in real-time. If needed, use Barge in to take over. Make sure that every interaction is up to standard.
Best value
With no pricing per agent, everyone in your company can help answer customer calls, messages and chats at no extra cost. It’s all included in one low yearly fee.
