29/05/2025
What does loyalty really mean in 2025?
For Spinneys, it meant going beyond points—into tiered personalization, seamless ERP integration, and an omni-channel UX that customers actually enjoy.
The result?
✅ 94.83% retention
✅ 16.5% more revenue per order
Dive into the full story though this link, https://robustagroup.com/case-studies/spinneys-loyalty-revamp-driving-engagement-and-growth/