28/01/2026
🔐 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗜𝗻𝗰𝗶𝗱𝗲𝗻𝘁 𝗥𝗲𝗽𝗼𝗿𝘁
𝗠𝗮𝗶𝗻𝘁𝗮𝗶𝗻𝗲𝗱 100% 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗗𝘂𝗿𝗶𝗻𝗴 𝗖𝘆𝗯𝗲𝗿 𝗔𝘁𝘁𝗮𝗰𝗸
To our valued merchants and strategic partners,
At 𝗖𝗮𝘀𝗵 𝗠𝗶𝘀𝗿 (𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗣𝗮𝘆), the security, stability, and continuity of your payment services are at the core of everything we do.
We are sharing this update with full transparency regarding a recent cybersecurity incident and its outcome.
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🔍 𝗜𝗻𝗰𝗶𝗱𝗲𝗻𝘁 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄
❝
Between 𝗝𝗮𝗻𝘂𝗮𝗿𝘆 27, 2026 (11:00 AM) and 𝗝𝗮𝗻𝘂𝗮𝗿𝘆 28, 2026 (11:00 AM), our security monitoring systems detected and successfully mitigated a large-scale 𝗗𝗶𝘀𝘁𝗿𝗶𝗯𝘂𝘁𝗲𝗱 𝗗𝗲𝗻𝗶𝗮𝗹 𝗼𝗳 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 (𝗗𝗗𝗼𝗦) attack targeting our infrastructure.
❞
This attack relied on an extreme volume of malicious traffic intended to disrupt service availability.
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✅ 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗜𝗺𝗽𝗮𝗰𝘁 𝗔𝘀𝘀𝗲𝘀𝘀𝗺𝗲𝗻𝘁
We are pleased to confirm:
• 𝗭𝗲𝗿𝗼 𝗗𝗼𝘄𝗻𝘁𝗶𝗺𝗲 — All services remained fully operational
• 𝗭𝗲𝗿𝗼 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗗𝗲𝗴𝗿𝗮𝗱𝗮𝘁𝗶𝗼𝗻 — Transaction speeds were unaffected
• 𝗭𝗲𝗿𝗼 𝗗𝗮𝘁𝗮 𝗘𝘅𝗽𝗼𝘀𝘂𝗿𝗲 — No systems or data were breached
All POS terminals, mobile apps, and payment gateways continued operating normally throughout the event.
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📊 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝗥𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝗰𝗲 𝗠𝗲𝘁𝗿𝗶𝗰𝘀
During this incident:
• 𝗕𝗹𝗼𝗰𝗸𝗲𝗱 𝗠𝗮𝗹𝗶𝗰𝗶𝗼𝘂𝘀 𝗥𝗲𝗾𝘂𝗲𝘀𝘁𝘀 — More than 408 million
• 𝗟𝗲𝗴𝗶𝘁𝗶𝗺𝗮𝘁𝗲 𝗧𝗿𝗮𝗻𝘀𝗮𝗰𝘁𝗶𝗼𝗻𝘀 — 100% successfully processed
• 𝗖𝗮𝗽𝗮𝗰𝗶𝘁𝘆 𝗨𝘁𝗶𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 — Less than 0.3% of total system capability
❝Our infrastructure can safely absorb traffic volumes up to 300× higher than this attack — without any service degradation.❞
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🛡️ 𝗢𝘂𝗿 𝗖𝗼𝗺𝗺𝗶𝘁𝗺𝗲𝗻𝘁
This incident reaffirms the strength of our security architecture and our continuous investment in proactive defense mechanisms.
We remain fully committed to protecting your business and ensuring uninterrupted payment services.
Thank you for your continued trust in 𝗖𝗮𝘀𝗵 𝗠𝗶𝘀𝗿 (𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗣𝗮𝘆).
—
𝗔𝗵𝗺𝗲𝗱 𝗔𝗯𝗱𝗲𝗶𝗻
ConnectPay for Programming & e-Payment Services (Cash Misr)
🌐 www.e-misr.com
