alphachat.ai

alphachat.ai AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.

We are excited to announce that AlphaChat has been acquired by Zurich Insurance Group! Looking forward to joining the Zu...
16/12/2021

We are excited to announce that AlphaChat has been acquired by Zurich Insurance Group! Looking forward to joining the Zurich family 😀

Zurich Insurance Group (Zurich) has agreed to acquire Estonia-based company AlphaChat, which provides conversational artificial intelligence (AI) technology for customer service automation, to further enhance the Group’s digital capabilities.

If you are looking for basic automation in Zendesk you can try their Answer Bot. But if you seek more powerful automatio...
22/11/2021

If you are looking for basic automation in Zendesk you can try their Answer Bot.

But if you seek more powerful automation in Zendesk and a bot that customers can have a conversation with and that can resolve issues that customers throw at them in multiple languages then go for the AlphaChat Conversational AI platform. ‍

Zendesk Answer Bot and alphachat Conversational AI compared.

If you are a marketing pro or a customer service professional, chances are you have already heard about Intercom. The to...
20/10/2021

If you are a marketing pro or a customer service professional, chances are you have already heard about Intercom. The tool offers the power and flexibility you need to provide personalized support at scale and onboard new customers with ease.

However, despite its excellent set of features, a single question has often baffled most Intercom users.

“What are some free Intercom alternatives? And if not free, what are the most affordable alternatives that we can use instead?”

But why are Intercom users badly searching for alternatives? Intercom might appear all shiny at first, but not everything that glitters is gold! The tool has garnered many negative reviews due to its over-the-top pricing, complicated subscription plans, lack of core customer service features, and more.

Learn more about Intercom vs alphachat from here:

We compare the two to see which one suits you best.

For proper chatbot training, you should start by making sure your chatbot topics do not have significant overlap. They n...
27/08/2021

For proper chatbot training, you should start by making sure your chatbot topics do not have significant overlap. They need to be different enough that the bot can decide where to pass incoming customer queries.

Read more about chatbot training from our blog:

How to train phrases to your chatbot topics.

We are now at a stage where customer service is a high-impact asset in customer centricity and a business' competitive l...
25/08/2021

We are now at a stage where customer service is a high-impact asset in customer centricity and a business' competitive landscape. As a result, companies must strive to improve their customer support and Conversational AI enables achieving that through AI customer service tools.

Read more from our blog 👇

Conversational AI is technically mature enough to offer tangible benefits.

Having a chatbot in different languages is beneficial because it allows you to provide support in users’ native language...
21/06/2021

Having a chatbot in different languages is beneficial because it allows you to provide support in users’ native language and spend less time on finding staff that could speak the languages you are looking to provide support in.

Check out how you can build your own multilingual chatbot 👇

Multilingual chatbot is a machine capable of interacting with users in several languages.

Call centers are under the heavy burden of inbound calls from customers that support agents have to answer. Chatbots bui...
15/06/2021

Call centers are under the heavy burden of inbound calls from customers that support agents have to answer. Chatbots built with Conversational AI offers a way to reduce the workload and provide for a better customer experience.

We take a look at the way call centers have evolved and why messaging is rising in customer service.

Read the full article here:

Benefits of chatbots in the call center.

To build AI into your customer service it is important to pick the right tools. With a wide variety of products availabl...
26/05/2021

To build AI into your customer service it is important to pick the right tools. With a wide variety of products available, it can be overwhelming to decide which platforms are the best ones to use.

We spent 25 hours going through dozens of products and put together a carefully curated list of the top 10 AI Customer Service Software Companies.

The best software to help you automate support with AI.

With so many products available, it is tough to decide which ones are the top chatbot tools. To make your life easier we...
21/05/2021

With so many products available, it is tough to decide which ones are the top chatbot tools. To make your life easier we spent hours going through dozens of products and putting together a carefully curated list of the top 30 chatbot software platforms

Top 30 chatbot tools and products.

18/05/2021

We are the #4 trending product at the moment on Product Hunt. Thank you for all the support thus far 🙏

In line with our launch, we will be hosting a Clubhouse show today at 18.00 Estonian time here https://www.joinclubhouse.com/event/PD8oG3Nb where we'll be talking more about Conversational AI. And at 19.00 you can join us in Zoom for a product run-through webinar https://us02web.zoom.us/j/82520073453

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems. Zoom Rooms is the original software-based conference room solution used around the world in board, confer...

We are now live with our new AI product in Product Hunt 😁 By clicking here https://www.producthunt.com/posts/alphachat y...
18/05/2021

We are now live with our new AI product in Product Hunt 😁

By clicking here https://www.producthunt.com/posts/alphachat you can support us and leave a comment. Thanks!

Launch a conversational chatbot on your website in minutes to automate support. Pre-trained with SaaS FAQs. Deflects 65% of conversations. Use API to authenticate users, give personalized answers. Bot chats in any language out-of-the-box. Built-in live chat.

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