23/08/2023
🌟 Important Update: Service Restored and Back in Action! 🌟
We're thrilled to share some positive news – our website and email services are now back up and running smoothly! 🎉 After a brief technical challenge, our dedicated team has worked tirelessly to restore everything to full functionality.
We're in the process of sending out an email to everyone who has a service/repair with us. This message will provide you with any necessary updates and information you might have missed during the brief interruption.
We're absolutely thrilled to be reconnected with you all and to once again have the opportunity to serve you to the best of our ability. Should you have any questions, concerns, or feedback, please don't hesitate to reach out – our lines of communication are now wide open.
So What happend? Unfortunately, our hosting provider – responsible for email, website, and DNS management – fell victim to a severe ransomware attack. This unfortunate incident, fueled by human error, led to a complete lockdown, including all three separate backup systems. The aftermath? Six months' worth of emails vanished into thin air, hampering effective communication with all of you. But fear not – we're thrilled to announce that everything is now fully operational once again.
Importantly, we want to emphasize that no data was snatched during the attack, and rest easy knowing that no payment information was stored on the affected servers. Your security remains our utmost priority. 🛡️🌐
Thank you for your unwavering support. We look forward to continuing to provide you with top-notch service and memorable HiFi experiences! 🎼🎶
