18/06/2026
When your business sends technicians to people's homes, coordination is everything.
The client: a smart home automation company managing installation and service visits across multiple regions. Their challenge wasn't finding customers – it was managing what happened after the sale.
Before Salesforce Field Service, the team was dealing with:
• Manual scheduling across disconnected systems
• No real-time visibility into technician availability and location
• Service history scattered across spreadsheets and email threads
• Escalating customer complaints tied to missed or delayed appointments
After the implementation and customization Twistellar delivered:
→ Work orders, appointments, and service territories configured end-to-end
→ Technician mobile app rolled out with offline capabilities
→ Automated scheduling rules based on skill sets and geography
→ Customer-facing appointment confirmations and status updates
The result: a structured service operation with full visibility from first booking to job completion.
Full success story 👇
https://twistellar.com/case/salesforce-field-service-implementation-success-story