Nexcom

07/01/2026

We’re excited to announce that we have entered into an agreement with Industriens Pensionsforsikringer A/S (IP) on an AI Agent Assist for live customer support 🚀

The AI assistant will be used directly by IP’s customer service teams during live calls. As conversations unfold, it supports agents with contextual knowledge, suggested answers, and relevant information in real time, thereby contributing to faster case handling, higher quality advice and a more consistent customer experience.

The solution is built specifically for complex customer conversations within the pension and insurance area, where accuracy and high quality are crucial.

“We are very pleased with the extended trust from Industriens Pensionsforsikringer,” says Rolf Adamson, CEO of Nexcom A/S. “With the AI assistant, employees are directly assisted in customer dialogue and combine human expertise with AI-driven decision support. This provides both better service to customers and increased efficiency for the organization.”

Read the full company announcement here:

North America1100 Peachtree Street NE, Suite 200 GA 30309 Atlanta, [email protected] 59B1253 CopenhagenDenmarkPhone: +45 4576 [email protected]

04/11/2025

Við erum mætt á klakann! 🤖

We’re excited to welcome Hreyfill, the leading taxi company in Iceland, as the newest partner to join our journey with VIBE 🚖

VIBE, our Voice AI, is built to help taxi operators handle calls – managing bookings instantly, reducing wait times, and making sure no ride is ever missed. For Hreyfill, that means bringing even more reliability and convenience to thousands of passengers across Iceland, while making day-to-day operations easier for drivers and dispatchers.

This partnership marks an important step for us, and we can’t wait to see VIBE making an impact in Iceland. Hreyfill has been part of Icelandic life for decades, and we’re proud to support them as they continue setting the standard for great service in a new, digital way.

👉 Learn more about VIBE for taxi companies: https://nexcomglobal.com/vibe-taxi/

22/07/2025

🤖 No, robots aren’t taking over. But AI is quietly rewriting the rules.

We pulled together some of the key trends that are starting to shape the next phase of AI adoption, from the rise of agentic AI systems to the growing push for AI transparency.

📖 Dive into the trends here: https://eu1.hubs.ly/H0lVPr70

Discover how emerging AI technologies are transforming customer service by enhancing efficiency, personalization, and proactive engagement, while highlighting the importance of data quality and privacy compliance.

19/06/2025

🚖 Big News. Big Vibes.

Nexcom has partnered with Cab Treasure one of the UK’s leading dispatch systems. Our AI-powered voice bot, VIBE, will be fully integrated and available to all Cab Treasure customers, helping taxi companies streamline phone bookings and deliver faster, more reliable service.

Even better, B Cabs will be the first of their customers onboarded to reap the benefits!

👉 Learn more about VIBE: https://eu1.hubs.ly/H0l6F1k0

12/06/2025

Let’s be honest, who hasn’t been frustrated calling customer service?

Endless menus, robotic voices, not being understood and having to repeat yourself five times before reaching a real person...

But that painful experience is starting to change! A smarter generation of voice AI is quietly rewriting the rules, and it might just make the dreaded support call a thing of the past 🤖

Discover how Voice AI is changing customer service by enabling natural conversations, improving efficiency, and enhancing customer experiences. Learn about the technology and its future potential.

15/05/2025

Last week we announced our new partnership with Autocab - a big step toward bringing our voice bot, VIBE, to more taxi companies worldwide. 🚖

Yesterday, our CEO Rolf Adamson attended the PHTM Expo in Milton Keynes, a great day filled with interesting conversations, and valuable introductions.

It was a chance to finally meet in person many of the people we've connected with online and to be part of the excitement surrounding innovation in the taxi industry. This definitely won’t be our last trade show!

It's clear the taxi industry is ready for what’s next - and so are we! 🚀

13/05/2025

🎉 Welcome to the RevealCX family, Norlys!

We’re excited to announce a new long-term agreement with Norlys for the delivery of RevealCX, our AI-powered quality management platform. This partnership strengthens our footprint in the Danish market and reflects the growing demand for smart, data-driven tools that turn customer insights into action.

“We are incredibly pleased to expand our collaboration with Norlys, which is an important player in the Danish telecom and energy market” - Rolf Adamson, CEO of Nexcom.

Read the company announcement in Danish below 👇
https://eu1.hubs.ly/H0k0JqV0

06/05/2025

📢 Nexcom has entered into another strategic partnership - this time with Autocab, owned by Uber, a global provider of dispatch software for the taxi industry.

🚕 This collaboration enables us to bring our AI-powered voice bot solution, VIBE, to more than 1,800 taxi companies worldwide. Fully integrated into Autocab’s dispatch system, VIBE will allow taxi companies worldwide to offer their customers a modern, efficient and user-friendly experience when booking by phone.

“VIBE has already proven its worth in the Nordic market, and we look forward to offering the same efficiency and customer experience to taxi operators globally through Autocab’s platform.” - Rolf Adamson, CEO of Nexcom

Read the company announcement in Danish below

København d. 5. maj 2025

20/03/2025

📖 Our CEO, Rolf Adamson, recently sat down with Analyst Group to discuss Nexcom’s vision, market position, and future growth strategy. From our AI-driven innovations to our expansion plans, this interview provides insights into how we are shaping the future of intelligent customer experience solutions.

👉 Read the full interview here: https://eu1.hubs.ly/H0hD_mP0

04/03/2025

🤖 Silent AI - Speaks Volumes Without Saying a Word!

When we think of AI in customer support, we often imagine chatbots or voicebots interacting with customers. But some of the most impactful advancements in AI are happening behind the scenes. These “silent” AI systems operate invisibly, enabling organizations to deliver faster, smarter, and more personalized support without ever interacting with customers directly.

Discover how Silent AI is driving customer support by enhancing efficiency, personalization, and proactive problem-solving without direct customer interaction.

15/01/2025

AI offers tremendous promise for enhancing customer experiences—everything from accelerating response times to delivering more personalized interactions. Yet, even as these systems claim to solve “any problem,” their true potential is held back by a “trust gap”. Overcoming this trust gap isn’t just a technical obstacle; it’s a crucial requirement for any organization seeking to unlock real value from AI. How can we ensure AI systems remain accurate, reliable, and trustworthy?

✔ Proactive Safeguards
✔ Human Oversight
✔ Data Validation
✔ Consensus Modeling

Whether through intelligent chatbots, email bots, or custom AI implementations, Nexcom combines cutting-edge technology with responsible design to help businesses succeed with AI they can trust.

Bridging the AI trust gap with accuracy, transparency, and security to enhance customer service and reliability. Learn about consensus modeling and Nexcom's commitment to trusted AI.

31/12/2024

Happy New Year! 🎉

As we step into 2025, we want to thank our customers, partners, investors, and team members for being part of our journey.

"2024 has been a fascinating year, filled with innovation and creativity. It’s been inspiring to see how we’ve turned customer needs into real, impactful solutions. AI in CX is currently in an exciting state of development, and the opportunities ahead appear to be limitless.” – Rolf Adamson, CEO of Nexcom

We’re excited for the opportunities 2025 will bring, with new partnerships and continued growth ahead.

Wishing you a Happy New Year!