Dixa

26/09/2023

🎉 Hey there, podcast enthusiasts!

🤝 We're back with another exciting episode of Customer Friendship™ Conversations. This time, we're discussing how to maintain high standards in this ever-evolving business landscape.

🛍️Join us as we chat with Becky Hickey, the Head of Customer Service at the iconic Oliver Bonas!

🌍Whether you're a British listener who's already familiar with this beloved lifestyle store, or tuning in from around the globe, you're in for a treat.

🎁Oliver Bonas is all about quality and excellence, offering everything from clothing to gifts and homewares. But with great quality comes great customer expectations.

🌟After three decades in the industry, how does Oliver Bonas continue to uphold its stellar reputation? Tune in to find out!

🚀 Get ready for a conversation that's packed with wisdom, tips, and inspiration for businesses of all kinds.

https://www.dixa.com/podcasts/the-best-way-to-live-up-to-your-brands-high-standards-long-term/

20/09/2023

🎙️ New Podcast alert: What is the best way to live up to your brand’s high standards long-term? Find out with Becky Hickey of Oliver Bonas.

🎧 In this week's episode of Customer Friendship™ Conversations, we're exploring how to maintain exceptional brand standards. Join us to discover:

🔸 Strategies employed by Oliver Bonas to maintain their stellar reputation,
🔸 The importance of customer feedback and how it drives the company’s constant improvement,
🔸 How Becky keeps her team aligned with their brand's ethos,
🔸 A sneak peek into their future plans and innovations.

🌐 This episode is packed with valuable insights that can help your organization thrive in the competitive world of customer satisfaction. Don’t miss it!

https://www.dixa.com/podcasts/the-best-way-to-live-up-to-your-brands-high-standards-long-term/

29/08/2023

🎙️ We’re excited to welcome Benedikt Peine, Tribe Lead Service at Celebrate Company, to the podcast!

🤝 Learn how Benedikt and his team ensure that every customer's journey is one worth celebrating.

💌 Discover the art of nurturing and the strategies that make Celebrate Company’s customer experience truly remarkable.

🎉🎈Let's celebrate the power of remarkable customer service together! Catch the full episode on YouTube or your favorite podcast platform.

https://www.dixa.com/podcasts/why-you-absolutely-have-to-celebrate-the-customer-service-wins/

23/08/2023

📊 Knowing which performance metrics to track for your team is key to your success.

💯 Besides helping you measure your team’s effectiveness, the right metrics empower your agents by demonstrating their real-world impact!

🌟 When your CS agents see their value, they’re motivated to keep doing better.

👇 Dive into our blog post and discover the 10 critical agent performance metrics you need to know!

https://www.dixa.com/blog/10-critical-agent-performance-metrics/

18/08/2023

🥳 Get ready to celebrate exceptional customer service!

🎉 In this week's episode of Customer Friendship™ Conversations, Benedikt Peine, Tribe Lead Service at celebrate.company, joins us to share how celebrate.company turns meaningful moments into lasting memories.

🌟 Based in Germany, celebrate.company creates digital services and stationery products that help you celebrate every special occasion, from birthdays to anniversaries to welcoming a new bundle of joy. Their mission is to ensure your special day goes off without a hitch, and that's where truly shines!

Tune in to find out:
✅ How celebrate.company prioritizes excellence
✅ Benedikt's insights on customer experience and building lasting relationships
✅ How customer feedback fuels their continuous improvement and innovation
✅ Strategies for delivering exceptional service with technical products
✅ Their exciting plans for incorporating AI into customer support

🎧✨ Join the party!
https://www.dixa.com/podcasts/why-you-absolutely-have-to-celebrate-the-customer-service-wins/

16/08/2023

🤩 We're counting down the days until our next in Berlin!

Get ready for an evening of networking and knowledge-sharing with CX pals old and new.

You don’t want to miss our fantastic lineup of speakers:

🎯 Doug Casterton from GetYourGuide: With a 20-year track record in operational improvement and successful integrations of customer care technology, Doug brings stellar insights from across multiple industry verticals, including from Aviva and TripAdvisor, to the table.

🎯 Tianna Chan, VP of CX at Hive: Tianna is building a world where customer-focused roles have a seat at the leadership table. She’ll share her top tips for creating customer-centricity at the heart of your organization.

🎯 Roger Sandmeier, Team Lead, Customer Experience at tink: Listen up as Roger shares tips, tricks, and insights from managing peak demands at Europe's leading consumer IoT commerce platform.

🎯 Ciarán Nolan: Ciarán leads customer relationship management at Dixa and is passionate about helping customers build the best CX departments for their business. He’ll share retail and ecommerce trends and success stories.

Join us and learn how to create a culture of high-performance while balancing peak demands and improving your agent experience.

Save your spot:
https://www.dixa.com/events/berlin-cx-meet-up-sept-2023/

15/08/2023

It’s National Relaxation Day, and we’re here with a friendly reminder: It’s okay to take a break!

💜 Life is busy, and work can sometimes be a whirlwind. Giving yourself permission to step back and recharge is a real superpower.

🧘 So go grab a coffee or tea, take a stroll, or simply close your eyes and take a few deep breaths. You’ll come back even more awesome than you already are!

🌟 You’re doing great! Keep shining bright!

10/08/2023

🤔 In the rush to adapt AI for customer service, we’re noticing a worrying trend where humans seem to be getting removed from the equation.

At Dixa, we’re doing things a little differently.

💜 Our AI-driven solutions empower agents rather than eliminating them.

🤖 We’re introducing AI into our platform in a way that encourages connection rather than deflection. We call this HAI (Human + AI).

Want to know more?

👇 Get the inside scoop from our CPO Rob Krassowski as he unveils a powerful human-centric approach to AI that’s changing the customer service industry for the better.

Hear from our CPO, Rob, as he discusses Dixa's approach to building AI into our platform in a way that puts people first.

08/08/2023

🤔 Is AI here to save us or steal our jobs?

👀 Amidst all the questions and concerns about AI, this might take the prize for most-discussed.

👇 Our CEO & Co-founder, Mads Fosselius, delves into this in his latest Forbes article.

Check it out, and let us know what you think!

With AI as your newest team member, your agents can explore growth opportunities, get rid of monotony and provide more of the personalized service experiences your customers crave.

03/08/2023

👋 HAI! We’ve got some exciting news!

📣 We’re thrilled to announce a new suite of GPT-powered features that put customer service agents in the driver’s seat.

💜 Creating strong connections between people lies at the heart of Dixa’s approach to AI.

Each feature was built following our HAI (Human + AI) philosophy, meaning that it serves a dual purpose: to make agents’ jobs better and to help them do a better job.

Follow the link for all the details! 👇
https://www.dixa.com/newsroom/dixa-announces-gpt-powered-features-that-put-agents-and-customers-in-the-drivers-seat/

01/08/2023

🤯 Finding it tricky to successfully harness the power of GPT and AI for customer service? You may be missing a critical ingredient… A solid knowledge base.

😉 Don’t worry, our upcoming webinar has you covered!

🤖 Our in-house experts, Tue Sottrup and Mirza Besirovic, will take you through how to build a quality knowledge base that you can boost with AI.

🦾 And that’s not all! Get the insights and tips you need to build a strong foundation for AI technologies across your business.

The clock is ticking, and seats are filling up fast!

👇 Save your spot today! 👇

https://www.dixa.com/events/unlock-the-powers-of-gpt-and-ai-with-a-solid-knowledge-base/

28/07/2023

🎧 We’re excited to welcome Luke Bishop, Head of CX at KatKin, to the podcast!

🐈 Tune in to discover the secrets behind KatKin’s success serving up premium meal subscriptions for cats (and why they have so many 5-star Trustpilot reviews)!

Want to know what sets KatKin apart?

🎙️Luke spills the beans and shares what makes them so special.

Hint: It involves putting the customer at the heart of everything they do and finding an approach that resonates with their audience.

🔊Listen now, and let the purr-fect insights inspire your business!

https://www.dixa.com/podcasts/making-feline-customer-friendships/