OTRS Group

Name: OTRS Group
Address: Zimmersmühlenweg 11, Oberursel, 61440, DE
Telephone: +4961726819880
Price range: Not applicable

OTRS - The Service Desk Platform by EasyVista is a modular service management platform for SMB and midmarket organizations. OTRS is available in 40 languages.

OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure effici

ent cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001. Among its customers are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com.

05/06/2026

Automation does not just save time. It amplifies how your service desk operates.

If your processes are inefficient, automation will scale the problem. If they are structured, it will unlock productivity, reduce costs, and improve service quality.

The key is combining automation with knowledge management and AI to deliver real operational value. https://otrs.com/blog/best-practices/service-desk-automation/

29/05/2026

Many organizations are introducing AI into service management, but technology alone does not create value.

Intelligent ITSM requires the right combination of AI, automation, integrations, and optimized workflows. From predictive monitoring to automated ticketing and AI powered responses, the goal is not experimentation. It is measurable service improvement.

OTRS helps organizations build intelligent, proactive, and scalable service operations. Read the article. https://otrs.com/blog/ai-automation/intelligent-service-management/

27/05/2026

in IT is full of promises. But what can teams realistically implement today?

📅 Join Episode 2 of the OTRS webinar series tomorrow at 11 AM EST for a practical discussion on the current reality of AI in IT.

Learn what is actually changing, which use cases are already delivering value, and where expectations are still ahead of reality.

Save your seat now. https://info.otrs.com/webinar-whats-real-with-ai-in-it-right-now

25/05/2026

Backlogged tickets, slow response times, and frustrated users are rarely caused by ticket volume alone. In many cases, the real issue is fragmented workflows, missing automation, and inefficient prioritization.

Modern ticket management requires more than basic ticketing. AI powered classification, workflow automation, knowledge management, and self service help service teams work faster and more consistently.

Learn how intelligent ticket management improves service efficiency. https://otrs.com/blog/customer-service/ticket-management/

22/05/2026

AI is no longer a promise. It is a performance driver.

The real question is not if you use AI, but what value it delivers.
Faster resolution, higher productivity and better decisions depend on how AI is embedded into ITSM and ESM.

See how AI creates measurable business impact—read the full article, link in the comments.

20/05/2026

AI conversations in IT are moving fast. Practical results are moving slower.

📅 On May 28 at 11 AM EST, join us for a grounded discussion on where AI in IT actually stands today.

Discover which AI use cases are already delivering value, where expectations are unrealistic, and how teams should approach AI adoption without adding complexity.

See how OTRS Pulse AI fits into the conversation. Register now. https://info.otrs.com/webinar-whats-real-with-ai-in-it-right-now

18/05/2026

Many organizations still manage IT assets reactively through spreadsheets, disconnected systems, and fragmented processes.

But in hybrid environments with growing subscription models and distributed endpoints, that approach creates hidden costs, compliance risks, and security gaps.

Modern ITAM requires integrated workflows, automation, reliable CMDB visibility, and strategic governance.

Learn how to transform IT asset management into a proactive business capability. https://otrs.com/blog/itam/itam-maturity/

14/05/2026

Automation in the service desk is no longer limited to repetitive workflows. AI now helps classify tickets, suggest responses, detect sentiment, summarize information, and support faster resolution.

The real value comes when and automation are orchestrated inside mature processes.

With OTRS, service teams can improve speed, consistency, and scalability without losing human control. https://otrs.com/blog/ai-automation/ai-and-automation-in-the-service-desk/

12/05/2026

Resolution delays often start before a ticket reaches the service desk.

Asset data, CMDB information, remote support sessions, and ticketing workflows frequently operate across disconnected systems, limiting visibility and slowing down response times.

Watch the webinar replay to see how organizations unify these processes in one platform with AI driven automation, connected workflows, and centralized context. https://info.otrs.com/webinar-cut-resolution-time-in-half-otrs-webinar-series-ep-1

11/05/2026

AI adoption is accelerating, but many organizations still lack a clear strategy for turning it into measurable value. The real differentiator is no longer access to AI, it is the ability to combine automation with human expertise, critical thinking, and decision making.

IT teams play a key role here. With the right workflows, integrations, and AI powered services, organizations can improve productivity while keeping people firmly in control.

Discover how OTRS support smarter collaboration between humans and AI.

Adresse

Zimmersmühlenweg 11
Oberursel
61440

Telefon

+4961726819880

Webseite

http://www.otrs.com/

Benachrichtigungen

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