OTRS Group

Name: OTRS Group
Address: Zimmersmühlenweg 11, Oberursel, 61440, DE
Telephone: +4961726819880
Price range: Not applicable

OTRS - The Service Desk Platform by EasyVista is a modular service management platform for SMB and midmarket organizations.

Built on ITIL practices and designed for rapid deployment, it enables teams to quickly establish and scale service operations. As part of EasyVista, OTRS integrates into a unified service desk ecosystem spanning ticketing, remote support, monitoring, and automation, supporting organizations such as Lufthansa, Porsche, Haribo, and BSI.

05/10/2026

A resilient SOC starts with better signals, not more alerts.

High-quality logs, the right data sources, smarter prioritization and behavioral analytics all play a role in helping security teams detect what matters and respond faster.

The goal is simple: less noise, better context, stronger incident readiness.

What makes the biggest difference in your SOC today?

02/10/2026

The best use of generative in ITSM is often the least flashy.

Summarizing a long ticket. Finding the right response faster. Prioritizing requests. Understanding tone. Removing language barriers.

Small gains across everyday tasks can add up to a much more efficient service desk.

The goal is not to replace agents, but to give them better context and less repetitive work.

Where would generative save your team the most time?

29/09/2026

A service desk can lose valuable time before anyone even starts solving the ticket.

Manual routing means reviewing requests, deciding who should handle them and correcting assignments when they go to the wrong team.

Automatic routing removes much of that friction by using predefined rules to classify, prioritize and assign requests immediately.

Better resolution times often start with a better first assignment.

Explore the best practices behind effective ticket routing.

29/09/2026

⏰ Tomorrow at 11:00 AM EST: The Powered Help Desk.

Which tasks should you automate? Where can AI reduce workload and accelerate resolution? And when should a person stay in control?

Join us for a practical discussion on balancing AI, automation, and human expertise across the service desk, with actionable ideas you can apply without overcomplicating your operations.

28/09/2026

Community Edition, its forks and modern OTRS all share the same origin.

But their technology has evolved in very different directions.

Today, the differences go far beyond the interface, from security and integrations to scalability, AI capabilities and ongoing support.

If your organization is reviewing its current ticketing environment, understanding those differences is an important first step.

22/09/2026

What does a practical AI strategy for the service desk actually look like?

Start with the work that consumes time without requiring complex judgment. Use AI to support faster responses and reduce repetitive tasks, while keeping human expertise at the center of decisions that require context.

Join us on September 30 at 11:00 AM EST to explore how to strike that balance and introduce AI without adding unnecessary complexity.

Save your spot!

21/09/2026

How confident are you that your business continuity plan would actually work tomorrow?
A documented plan is only useful if roles are clear, procedures are tested and teams know how to respond under pressure.

Business Continuity Management turns preparation into an ongoing discipline that helps reduce downtime, improve coordination and protect critical operations.

Read the article.

18/09/2026

AI can reduce service desk workload, but knowing what to automate is just as important as knowing how.

Ticket routing, repetitive requests, and routine tasks offer clear opportunities. More complex situations still require context, judgment, and human decision making.

📆Join us on September 30 at 11:00 AM EST to explore practical ways to introduce AI across the help desk while keeping people involved where they add the most value.

Register now: https://info.otrs.com/the-ai-powered-help-desk-what-to-automate-and-what-to-keep-human

07/09/2026

Service management becomes truly intelligent when systems, workflows, and data work together.

chatbots, monitoring platforms, CMDBs, collaboration tools, and security systems should not operate in isolation. Integrated environments improve transparency, reduce complexity, and enable faster decision making.

With OTRS, organizations can combine AI, automation, and enterprise integrations into a unified service management platform designed for modern IT operations.

Adresse

Zimmersmühlenweg 11
Oberursel
61440

Telefon

+4961726819880

Website

http://www.otrs.com/

Benachrichtigungen

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