13/08/2026
𝟯𝟱% 𝗳𝗲𝘄𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗿𝗲𝗾𝘂𝗲𝘀𝘁𝘀 – 𝗰𝗮𝗻 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗿𝗲𝗮𝗹𝗹𝘆 𝗮𝗰𝗵𝗶𝗲𝘃𝗲 𝘁𝗵𝗮𝘁?
A real-world example:
A user cannot log in to the REST server with their Windows account.
Until now: Open the documentation. Try different search terms. Read through results. Check the config.xml. Maybe ask a colleague. And if nothing works: 𝗼𝗽𝗲𝗻 𝗮 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗶𝗰𝗸𝗲𝘁.
With the new 𝗪𝗲𝗯𝗪𝗼𝗿𝗸𝘀 𝗔𝗜 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁, the experience changes.
The user simply asks:
“𝗪𝗵𝘆 𝗰𝗮𝗻’𝘁 𝗜 𝗹𝗼𝗴 𝗶𝗻 𝘁𝗼 𝘁𝗵𝗲 𝗥𝗘𝗦𝗧 𝘀𝗲𝗿𝘃𝗲𝗿 𝘄𝗶𝘁𝗵 𝗺𝘆 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗮𝗰𝗰𝗼𝘂𝗻𝘁?”
And gets a direct answer: 𝘄𝗵𝗶𝗰𝗵 𝗮𝘂𝘁𝗵𝗲𝗻𝘁𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗺𝗲𝘁𝗵𝗼𝗱 𝗶𝘀 𝘂𝘀𝗲𝗱 𝗯𝘆 𝗱𝗲𝗳𝗮𝘂𝗹𝘁, 𝘄𝗵𝗶𝗰𝗵 𝘀𝗲𝘁𝘁𝗶𝗻𝗴 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗻𝗳𝗶𝗴.𝘅𝗺𝗹 𝗻𝗲𝗲𝗱𝘀 𝘁𝗼 𝗯𝗲 𝗰𝗵𝗮𝗻𝗴𝗲𝗱, and what needs to be considered.
The key point: The answer is based on the company’s 𝗼𝘄𝗻 𝗽𝘂𝗯𝗹𝗶𝘀𝗵𝗲𝗱 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻.
No lengthy search.
No working through result lists.
Ideally, no support ticket.
Now imagine this not for one user, but for thousands of customers asking thousands of recurring questions.
That is when Technical Documentation becomes a business case:
𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 𝗼𝗻𝗰𝗲. 𝗔𝗻𝘀𝘄𝗲𝗿 𝘁𝗵𝗼𝘂𝘀𝗮𝗻𝗱𝘀 𝗼𝗳 𝘁𝗶𝗺𝗲𝘀.
This is one of the most exciting benefits of 𝗪𝗲𝗯𝗪𝗼𝗿𝗸𝘀 𝟮𝟬𝟮𝟲: Existing documentation suddenly works actively for customers, 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗲𝗮𝗺𝘀, 𝗮𝗻𝗱 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝘃𝗲𝗻𝗱𝗼𝗿𝘀.
On 𝗔𝘂𝗴𝘂𝘀𝘁 𝟭𝟴 + 𝟮𝟭, we’ll demonstrate the AI Assistant live – using real documentation and real questions.
🇩🇪 German and 🌍 English live webinars – registration links in the first comment.
VDI Wissensforum, Official Webworks
