16/08/2017
Internationale Käufer bei Amazon.com (also die US Seite) aufgepasst!!
Man will es kaum glauben aber dieser riiiiiesige "Logistikdienstleister" ist weden fähig noch willens korrekte Rechnungen auszustellen.
Wie man dem unten stehenden Gesprächsverlauf entnehmen kann ist Amazon nicht in der Lage eine Rechung zu erstellen in der die eigene VAT ID und die des Kunden genannt wird. Für Ausländische Käufer ist das aber wichtig um den Kauf steuerlich gelten machen zu können. Jeder noch so kleine Einzelhändler bekommt das gebacken. Amazon jedoch: Fehlanzeige! Die Begründung ist auch Blödsinn. Man könne ja nicht wissen was an Zollgebühren und Einfuhrumsatzsteuer anfällt. Vorab kassieren kann man exakt diesen Betrag aber sehr wohl, denn sonst wäre die Order ja überhaupt nicht zu stande gekommen.
Unser "ENAnet Epic Fail des Monats" in Gold geht hiermit an Amazon.com.
Herzlichen Glückwunsch Jeff!
Message From Customer Service
Hello,
I do understand your concern. I'm very sorry for the inconvenience caused.
As informed earlier, when ordering from Amazon.com, the recipient of the package is considered the importer of record, and must comply with all laws and regulations of the country in which the goods are received. Any applicable VAT, customs or import duties, and related fees are levied once the package reaches its destination country.
These additional charges for customs clearance must be paid by the recipient; we have no control over these charges and cannot predict what they might be as customs procedures vary widely from country to country. You may want to contact
your local customs office for further information or for documentation supporting any import VAT that may have been charged by your local customs authorities.
For details about the actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you must contact the Carrier specified in
your shipment confirmation e-mail.
I realize this is frustrating; however we aren't able to offer any additional insight or action on this matter.
We appreciate your understanding.
Best regards,
**********
*Amazon.com*
*Original Message*
CUSTOMER: ENAnet GbR
COMM ID: A3PIZEAVAGWNJZ
EMAIL: *******.de
DATE: **/**/** **:**:** PDT
COMMENTS: It´s not the fault of the customer service agent...
We need a VAT invoice. That'S not really a complicated thing to do... An invoice
on which your VAT ID, our VAT ID is noted. Even the smallest online retailer gets this done and you want to tell me amazon is not able to do this? Are you kidding me?
There were no additional taxes or processing fees. And if there wereany , then it is completely clear and understandable that we can not ask for an invoice stating these fees from you. We just want an invoice with your VAT ID, our VAT ID, and the total you charged. Shall I paint a picture of it? Your are f***in amazon good damn it! You seriously want to tell me that you are not able to write correct invoices?! I mean... WTF?!
