Cognigy

08/09/2025

Big news: We’re officially NiCE Cognigy.

This marks the start of an exciting new chapter where two innovation leaders are joining forces to shape the future of AI-powered customer service.

What does this mean?

- More innovation, faster – powered by shared vision and combined strengths
- Unmatched scale – supporting enterprises across regions, platforms, and use cases
- The same trusted team and platform – now with the backing of NICE’s global resources

We’re more focused than ever on delivering outstanding value and service. Together with NICE, we’re building one of the most powerful customer experience platforms on the market.

And this is just the beginning. 💡 Find out more: https://utm.io/ui69r

28/07/2025

🥁 Big News! Cognigy is joining forces with NiCE!

This is more than an acquisition—it’s a leap forward for the future of AI in customer service.

Together, we’re building one of the most comprehensive AI-powered CX platforms in the industry, giving enterprises the tools they need to revolutionize customer engagement at scale.

Our mission stays the same: Transform how enterprises serve their customers - faster, smarter, more human.
This is just the beginning. Stay tuned for what’s next. It’s going to be big.

Read more: https://bit.ly/4faKOLx

23/06/2025

Teamwork just got a major upgrade inside Cognigy.AI!

Our new Collaborative Editing feature makes it easy for teams to co-create in real time, no more scattered notes, Slack pings, or version chaos.

✅ Live cursors show who’s working where
✅ Node-based comments keep feedback in context
✅ Simultaneous editing prevents conflicts and keeps everyone aligned

Whether you're pair-designing in real-time or reviewing asynchronously, this is the new standard for speed and synergy in AI Agent development.

Think Miro, but made for AI Agents.

Read the blog to learn more: https://utm.io/uiA8A

19/06/2025

💡 Agentic AI isn’t plug-and-play. And that’s exactly why CIOs should be paying attention.

In his new Forbes article, Cognigy’s Alan Ranger breaks down why legacy tools aren’t cutting it, and how Agentic AI offers a smarter path forward for enterprise customer service.

Yes, the potential is big. But so are the readiness challenges. This is a call for CIOs to lead with clarity, not hype. Start small. Scale smart. Stay aligned.

Read the full piece for a pragmatic look at what’s next—and how to get there: https://utm.io/uix86

Despite years of investment in contact center platforms, chatbots and automation tools, many still struggle to deliver seamless, satisfying customer experiences.

18/06/2025

Afraid of Migration? Watch How Vattenfall Did It: Flawlessly!

Still stuck with outdated systems? Scared of the big switch? Vattenfall, one of Europe’s leading utilities, just showed us all how it's done, with internal resources, real results, and a world-class strategy.

They didn’t just migrate, they reimagined their entire customer interaction ecosystem with Cognigy.AI at its core.

Here’s a sneak peek at their bulletproof migration blueprint:

✔ WhatsApp First: 20% of traffic shifted early for rapid iteration
✔ “As-Is” Web & IVR Migration: No tech conflicts, just progress
✔ AI for Agents: A context-aware assistant using LLM-powered Cognigy Knowledge AI
✔ Live in Months: Fast feedback, fast ROI

Don’t miss this migration masterclass. If you're hesitating to switch, this will change your mind.

-It’s time to stop fearing change
-It’s time to migrate to the world’s leading solution: Cognigy
-And Vattenfall shows you exactly how to do it

17/06/2025

Globaler Kundenservice mit KI: Das Ende von Sprachbarrieren

In der letzten Folge von „Lieber Kundenservice…“ geht‘s um die Frage, wie Unternehmen alle Kundinnen und Kunden unabhängig von ihrer Sprache verstehen und supporten können.

Selin Güven, Senior Consultant bei Deloitte, erklärt, wie Conversational AI dabei hilft: Durch den Einsatz von Natural Language Understanding (NLU) können Sprache erkannt, Inhalte verstanden und in über 100 Sprachen übersetzt werden – und das in Echtzeit und über eine zentrale Plattform.

Das Ergebnis: Missverständnisse werden vermieden und die Kundenzufriedenheit steigt.

Link zum Ganzen Video in den Kommentaren!

16/06/2025

We have a lot of new joiners to the !

We're thrilled to welcome amazing new colleagues across Sales, Customer Management, Engineering, Finance, and Marketing.
Each new joiner brings fresh energy and expertise that helps us deliver happy customers with every interaction, powered by our AI Agents.

To our new teammates: welcome to the crew. We’re excited to have you on board!

Want to be part of the crew? Check out open roles in the comments.

11/06/2025

See Your AI Agents in Action Live Across the Globe 🌍 with the Cognigy Business Dashboard.

Customer service leaders can’t afford to wait for insights. With the new Business Dashboard in Cognigy Insights, they don’t have to.

Track live conversational traffic and see the real-time impact of AI Agents on your bottom line, updated every 30 seconds.

✔️ Live 3D globe visualizes support activity in real time
✔️ ROI metrics track labor hours saved, costs avoided, and revenue generated
✔️ Goal tracking highlights top-performing automation use cases

It’s not just analytics. It’s operational awareness.

Explore the dashboard: https://utm.io/uitJH

05/06/2025

Was ist möglich, wenn KI nicht nur reagiert, sondern wirklich mitdenkt?

In der neuen Folge von ICT Talk spricht Cognigy-CEO und Co-Founder Philipp Heltewig mit Meike Tarabori über die Zukunft des Kundenservice mit Agentic AI.

Gemeinsam zeigen sie, wie Unternehmen mit Low-Code-Tools, nahtloser Datenintegration und der Power von Generative AI hyperpersonalisierte Services skalieren können – und dabei gleichzeitig Effizienz und Kundenerlebnis optimieren.

Jetzt reinhören und erfahren, wie Cognigy die Contact Center Automatisierung vorantreibt.

Den Link gibt’s in den Kommentaren. 👇