UDS Systems

UDS Systems Trusted provider of digital, cloud, and consulting services specializing in Microsoft SaaS solutions

💡 The Nordic Summit is coming to unite the local and international communities in Billund, Denmark soon!  Our event team...
03/09/2026

💡 The Nordic Summit is coming to unite the local and international communities in Billund, Denmark soon! 
 
Our event team, with Roman Savran, a Solution Architect and Team Lead, Sebastian Mandart, a Finnish Partner and Solution Expert, and Veronika Maruzhenko, a Sales and Partnership Manager, is excited to be there!  
We will talk about Dynamics 365 CRM, Power Platform, AI capabilities, applications, custom solutions, and more. Our experts can consult you on-site on your ongoing or upcoming project or discuss what’s in the market as well.  
 
  
Meet our team at the venue: follow the purple “UDS Systems” booth 9 in the Sponsor area. 🧡
  
 
See you in Billund, the home of LEGO, where great ideas are built, one block at a time! 
 
 

As CRM solutions grow, plugins can become filled with repetitive code for context handling, service initialization, vali...
02/09/2026

As CRM solutions grow, plugins can become filled with repetitive code for context handling, service initialization, validation, and tracing. A common base class encapsulates this technical infrastructure, letting developers focus on what matters most: business logic.  
 
Read our updated blog article by Mykhailo on how a simple architectural approach can make Dynamics 365 plugin development more scalable, readable, and efficient.
     
The benefits include: 
 
✔ Less code duplication 
✔ Consistent plugin structure 
✔ Fewer configuration errors 
✔ Cleaner and more maintainable code 
 
Read the full article on the UDS Blog: 🔗 https://uds.systems/blog/leveraging-base-classes-for-seamless-d365-crm-plugin-development/
 
 

💡 Get your Microsoft Dynamics 365 CRM up and running in just 3–5 weeks! With UDS Dynamics 365 Quick Starts, you will get...
28/08/2026

💡 Get your Microsoft Dynamics 365 CRM up and running in just 3–5 weeks! 
With UDS Dynamics 365 Quick Starts, you will get a ready-to-use CRM configured around your essential business needs, with a clear roadmap, best practices, training, and post-launch support.
 
Choose the package that fits your business:
 
🔹 Dynamics 365 Sales 
It manages leads, opportunities, accounts, contacts, products, and sales processes more effectively.
 
🔹 Dynamics 365 Customer Service 
It improves case management, routing, SLAs, knowledge management, and omnichannel customer engagement.
 
🔹 Dynamics 365 Customer Insights – Journeys 
It creates targeted campaigns, customer journeys, segmentation, and event experiences.
 
🔹 Dynamics 365 Field Service 
It optimizes scheduling, resource management, onsite service, inventory, and mobile operations. 
 
 
Are you ready to get started or would like to schedule a consultation? Book via 🔗 uds.systems!
 
 

Add Smart Assist, intelligent routing, knowledge recommendations, macros, auto-fill, Teams consultation, and agents have...
27/08/2026

Add Smart Assist, intelligent routing, knowledge recommendations, macros, auto-fill, Teams consultation, and agents have one unified workspace to resolve issues faster and deliver better customer experiences:   
 
🔹 Copilot in Service 
It provides grounded, relevant answers during live customer interactions.
 
🔹 Microsoft 365 Copilot 
It brings productivity tools and custom agents directly into the agent workflow. 
 
🔹 CoWork 
It automates prompt-driven post-call tasks, and follow-ups.
 
🔹 Copilot Summaries 
It creates consistent summaries of conversations, cases, and next steps. 
 
And purpose-built AI agents take things even further: 
 
🎯 Intent Agent identifies customer intent and recommends the next best question or action. 
🎯 Case Management Agent captures, updates and manages cases with less manual effort. 
🎯 Quality Assurance Agent evaluates interactions and provides AI-powered quality insights. 
🎯️ Real-time Coaching Agent supports agents during live conversations to reinforce compliance and desired behaviours. 
🎯 Knowledge Base Agent turns interaction insights into draft knowledge articles. 
 
The Contact Center of the future is already here, built into Dynamics 365! 
 
 
Feel free to book a consultation with our UDS experts to implement or automate it.
 
 

At UDS Systems, we help businesses tackle complex customer and operational challenges with advanced Microsoft technologi...
25/08/2026

At UDS Systems, we help businesses tackle complex customer and operational challenges with advanced Microsoft technologies designed to improve efficiency, reduce risk, and drive sustainable growth. 
 
Our Dynamics 365 CRM/CE services cover the full journey from strategy and implementation to customization, migration, support, and continuous improvement.
 
🎯 Dynamics 365 Sales automates sales processes, strengthens lead management, and accelerates deal closure. 
 
🎯 Dynamics 365 Customer Service delivers personalized, omnichannel customer support while optimizing service operations.
 
🎯 Dynamics 365 Customer Insights (Marketing) creates dynamic segments, real-time customer journeys, and personalized marketing campaigns. 
 
🎯 Dynamics 365 & Power Platform Development extends CRM capabilities with custom applications, integrations, portals, and business solutions. 
 
🎯 B2B & B2C Portal Development builds connected customer and partner experiences integrated with your CRM.
 
🎯 Cloud Migration migrates, transforms, and optimizes your data and processes for Dynamics 365 Cloud. 
 
🎯 Consulting & Audit identifies opportunities, improves architecture and workflows, strengthens security, and maximizes your Dynamics 365 investment.
 
🎯 Proof of Concept validates your Dynamics 365 or Power Platform ideas before making major investments. 
 
🎯 Dynamics 365 Field Service optimizes field operations, resource management, workflow automation, and technician collaboration.
 
🎯 AI Services leverages Microsoft AI to improve productivity and unlock new business opportunities. 
 
🎯 Dynamics 365 CE Quick Starts get essential Sales, Customer Service, and Marketing capabilities up and running in as little as 2–4 weeks. 
 
🎯 Dynamics 365 Support provides ongoing advisory, troubleshooting, incident management, end-user support, and continuous improvement. 
 
 
Whether you’re starting a new CRM project, modernizing an existing Dynamics 365 environment, or looking to get more value from your current platform, we can help you. 
 
 
Explore our Dynamics 365 services: 🔗 https://uds.systems/services/ 
 
 
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A month before the Nordic Summit begins. It’s time to announce the UDS Systems participation as a sponsor!  💼 On 21–22 S...
21/08/2026

A month before the Nordic Summit begins. It’s time to announce the UDS Systems participation as a sponsor! 
 
💼 On 21–22 September 2026, the Nordic Power Platform & Dynamics 365 community will meet at LEGOLAND® Hotel & Conference in Billund, Denmark.
 
This is more than a big in-person conference. It’s a place to connect with people who are building, shaping and pushing the Microsoft ecosystem forward, sharing real-world experience and what’s next for Power Platform and Dynamics 365. 
 
 
Let’s meet and network in Billund!🧡
 
 

💡 How do you generate complex, business-critical PDFs from Microsoft Dynamics 365?  Read in our new blog article by Andr...
20/08/2026

💡 How do you generate complex, business-critical PDFs from Microsoft Dynamics 365? 
 
Read in our new blog article by Andrii how to build a scalable, template-driven document generation platform using Dynamics 365 and Azure that supports HTML, PDF, and hybrid templates.
 
The result: 
✔ 2x faster rollout of new document templates 
✔ Fewer layout and formatting errors 
✔ Dynamic documents that adapt to CRM data 
✔ User-added notes and annotations 
✔ Scalable document generation across multiple sources 
 
Such a hybrid approach combines the flexibility of HTML with the speed and stability of PDF templates, creating a reusable foundation for document generation across the platform. 
 
 
Read the full article on the UDS Blog: 🔗 https://uds.systems/blog/building-a-pdf-document-generation-platform-on-d365-and-azure/ 
 
 

💡 Keep managers informed! Our new article by Andrei shows how to automate weekly CRM summary emails that highlight the l...
18/08/2026

💡 Keep managers informed! Our new article by Andrei shows how to automate weekly CRM summary emails that highlight the largest new opportunities, helping sales leaders quickly identify deals that need attention. 
 
The flow is simple to set up, easy to customize, and can be adapted for different teams, reporting periods, and notification preferences. 
 
 
Find our step-by-step instructions here: 🔗 https://uds.systems/blog/weekly-high-value-opportunities-digest-in-d365/ 
 

Building a complex portal is about translating complex requirements into a solution that is reliable, scalable, and effi...
14/08/2026

Building a complex portal is about translating complex requirements into a solution that is reliable, scalable, and efficient. Explore UDS cases on portal development and see examples of what custom solutions we can build based on Power Platform and Dynamics 365: 
 
🎯 Web Application for Healthcare: 
🔗https://uds.systems/cases/web-application-for-healthcare-on-dynamics365/ 
 
🎯 Car Fleet Management Portal: 
🔗https://uds.systems/cases/car-fleet-management-portal-based-on-d365/ 
 
🎯 University Student Recruitment Admission Portal and CRM System:
🔗https://uds.systems/cases/student-recruitment-admission-portal/ 
 
🎯 Grant Management Solution:
🔗https://uds.systems/cases/grant-management-solution/ 
 
🎯 Car Rental Portal:
🔗https://uds.systems/cases/dynamics-365-solution-for-car-rental-portal/ 
 
🎯 Document Management Portal:
🔗https://uds.systems/cases/document-management-on-dynamics-365-portal/ 
 
🎯 Portal for Accounting and Advisory Company: 
🔗 https://uds.systems/cases/accounting-client-portal/ 
 
🎯 Case Management Portal for Healthcare Companies: 
🔗https://uds.systems/cases/case-management-for-partners-on-dynamics-365-portal/
 
 
Find more UDS cases: 🔗 https://uds.systems/cases/ 
 
 

In our new article, you can read how to use Power Automate to create a simple daily reminder process for Dynamics 365 op...
12/08/2026

In our new article, you can read how to use Power Automate to create a simple daily reminder process for Dynamics 365 opportunities. A small automation can make a big difference in keeping CRM data accurate and complete! 
 
The automation:

✔ Reviews active opportunities on a scheduled basis

✔ Identifies opportunities older than 3 days with missing key fields

✔ Checks fields such as Estimated Revenue, Estimated Close Date, and Budget Amount

✔ Sends a reminder to the manager with a direct link to the opportunity 
The result is a more proactive approach to data quality by adding easy validation rules. 
 
 
Read the full article on the UDS Blog: 🔗 https://uds.systems/blog/dynamics-365-opportunity-management-detecting-and-notifying-missing-fields/ 
 
 

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