23/04/2026
We just conducted the largest agent-led customer experience study to-date, and what our discovery agents found shocked us:
💡46% of websites bury the service phone number.
💡9% of chatbot experiences achieve the customer’s goal.
💡99% of voice experiences operate like it’s 1990.
💡1% of enterprises are ready for the agentic future.
The gap between what customers expect and what companies deliver is enormous, but not impossible to close. Those who move first will be the ones to win customer loyalty.
👉 Curious how your company compares? Benchmark your readiness in our State of Agentic Customer Experience in 2026 report. Link in bio!
